NBN FTTC Setup Video

 

General NBN FTTC modem setup advice

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for Westnet NBN™ Fibre to the Curb (FTTC) broadband. 

If your modem router was supplied by Westnet, you'll find its setup guide in Westnet Modem Resources.

Select one of the links below to jump to a query:

Cable Gateway Pro Status Lights

This article will explain the meaning of the status lights found on the Cable Gateway Pro, the default modem supplied for Westnet Cable services.

These lights may help you quickly check on the status of your connection which may be useful when troubleshooting.

Set up email forwarding in MyAccount

This article will show you how to set up automatic email forwarding for a Westnet email address in MyAccount.

It is not possible to change mail forwarding settings in Westnet Webmail; it must be done in MyAccount by following the steps below.

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Select one of the links below to jump to a query:

Rescheduling an NBN connection in MyAccount

This article will show you how to request a new date for your NBN™ connection appointment. You may need to reschedule in circumstances such as when you are not able to be present for an appointment which requires a technician to visit your home.

How to set up file sharing on a TG-789 Broadband Gateway

This article will show you how to set up file sharing on a TG-789 Broadband Gateway.

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported:

  • NTFS
  • FAT32
  • FAT16
  • HFS+
  • EXT2/3/4

Please note that this USB port cannot support 3G/4G mobile broadband dongles.

How to view PDF files

This article will show you where you can safely download Adobe Reader for various Operating Systems.

Adobe Reader is the software required to view PDF files. Your detailed monthly iiNet invoice is emailed to your nominated email address as a PDF file, and many other important files such as product manuals, legal forms and helpful guides are also PDFs. The software is free to download.

Closing an account or changing account ownership

This article will offer some important advice about closing a Westnet account or changing the account owner.

Closing an account means that you will no longer have any services with Westnet. You may choose to move your service to another provider if possible, but all other services will be cancelled. It is possible to continue your Westnet email address as a standalone mailbox.

How to Lodge a Statutory Declaration Form

This article will explain how to lodge a Statutory Declaration (stat dec).

You may need to lodge a Statutory Declaration form in the following situations:

Connect Outstanding FAQ

This article will explain what happens when a service application (or relocation) goes into “Connect Outstanding” and what needs to be done to proceed with connecting your services.

Select one of the links below to jump to a query:

Connect Outstanding occurs when you attempt to get a fixed line phone or broadband service connected at a property, but there is already an active service (that is not owned by you) at that address.