How to set up file sharing on a TG-789 Broadband Gateway

This article will show you how to set up file sharing on a TG-789 Broadband Gateway.

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported:

  • NTFS
  • FAT32
  • FAT16
  • HFS+
  • EXT2/3/4

Please note that this USB port cannot support 3G/4G mobile broadband dongles.

How to view PDF files

This article will show you where you can safely download Adobe Reader for various Operating Systems.

Adobe Reader is the software required to view PDF files. Your detailed monthly iiNet invoice is emailed to your nominated email address as a PDF file, and many other important files such as product manuals, legal forms and helpful guides are also PDFs. The software is free to download.

Closing an account or changing account ownership

This article will offer some important advice about closing a Westnet account or changing the account owner.

Closing an account means that you will no longer have any services with Westnet. You may choose to move your service to another provider if possible, but all other services will be cancelled. It is possible to continue your Westnet email address as a standalone mailbox.

How to Lodge a Statutory Declaration Form

This article will explain how to lodge a Statutory Declaration (stat dec).

You may need to lodge a Statutory Declaration form in the following situations:

Connect Outstanding FAQ

This article will explain what happens when a service application (or relocation) goes into “Connect Outstanding” and what needs to be done to proceed with connecting your services.

Select one of the links below to jump to a query:

Connect Outstanding occurs when you attempt to get a fixed line phone or broadband service connected at a property, but there is already an active service (that is not owned by you) at that address.

Credits and Refunds Explained

This article will explain the difference between a credit and a refund. If you believe you've found an error on your bill, please call us on 1300 786 068 to discuss the matter as per our Complaints Escalation Process.

 

What is a credit?

A credit is an amount of money added to your Westnet account by a Customer Service Representative. They may be applied to your account to correct billing errors or to cover downtime where you were unable to use your services due to a fault.

Overdue invoices

This article will explain what happens when a Westnet invoice is overdue.

Select one of the links below to jump to a query:

If you use an automatic payment method such as direct debit or credit card, overdue invoices rarely happen. However, it is possible for a payment to fail, such as when:

Troubleshooting Wireless Bridge

This article will guide you through the troubleshooting to do if your Wireless Bridge units are failing to make a connection, or have slower than normal transfer speeds. Please note that Westnet Wireless Bridges are no longer sold as of 16 August 2017.

Select one of the links below to jump to a query:

Fetch TV Channel Scan

This article will show you how to scan for all available Free To Air channels on your Fetch TV set top box. This guide is suitable for both Generation 2 and Generation 3 (Mini and Mighty) set top boxes.

Note: This guide will not work for performing a channel scan on your TV when your TV aerial cable is plugged directly into the TV. Instructions for this can vary depending on which TV you have, so please check the user guide or the TV manufacturer's website for support information.

 

Troubleshooting Fetch TV for Stuttering or Freezing

This article will guide you through the troubleshooting to do if your Fetch TV service is stuttering or freezing. This guide is suitable for both Generation 2 and Generation 3 (Mini and Mighty) set top boxes.

Select one of the links below to jump to a query: