General NBN HFC router setup advice

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for Westnet NBN™ HFC broadband. 

If your modem router was supplied by Westnet, you'll find its setup guide in Westnet Modem Resources.

Select one of the links below to jump to a query:

Set up NBN FTTC

Select your modem to get started.

General NBN FTTC modem setup advice

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for Westnet NBN™ Fibre to the Curb (FTTC) broadband. 

If your modem router was supplied by Westnet, you'll find its setup guide in Westnet Modem Resources.

Select one of the links below to jump to a query:

Cable Gateway Pro Status Lights

This article will explain the meaning of the status lights found on the Cable Gateway Pro (EPC3940L) supplied for Westnet Cable services, which may be useful when troubleshooting.

Set up email forwarding in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

 

To get started, select which Westnet billing system applies to you:

Rescheduling your NBN connection in MyAccount

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband order, you'll need to contact us to reschedule.

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

 

To get started, select which Westnet billing system applies to you:

How to set up file sharing on a TG-789 Broadband Gateway

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported:

  • NTFS
  • FAT32
  • FAT16
  • HFS+
  • EXT2/3/4

Please note that this USB port cannot support 3G/4G mobile broadband dongles.

It's possible to connect up to 5 separate USB drives if you have a USB hub adaptor.

 

How to view PDF files

Adobe Reader is the software required to view PDF files, such as your Westnet invoices, product guides, legal documents and more. The software is free to download.

 

Cancel or close a Westnet account

  • To cancel or close an account, please call us on 1300 786 068.
  • If you're overseas, you'll need to use our parent company iiNet's 24/7 international contact number, +61 8 9214 2222, for all queries.

If you have no access to a phone service, you can also email customercare@westnet.com.au (cancellations will take longer to process via email).

 

How to Lodge a Statutory Declaration Form

You may need to lodge a Statutory Declaration form in the following situations: