Set up NBN HFC

Select your modem to get started.

Set up NBN FTTP

Select your modem to get started.

Set up NBN Satellite

Select your modem to get started.

Dual Account Customer FAQ

This article will help Westnet customers who have services across two billing systems understand the differences between their two Westnet accounts and how they can manage their services. We call these customers "dual account" customers.

 

Why do I have a dual account?

Westnet is currently in the process of implementing a new billing system behind the scenes. It's a gradual process to release our existing broadband products on this billing system. Currently, services are only provisioned in our new billing system for:

Fetch Troubleshoot Hardware issues

Select one of the links below to jump to a query:

Set up NBN FTTB/N

Select your modem to get started.

Troubleshooting Fetch Bandwidth Low message on screen

  1. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
  2. Run a speed test. If your result is lower than 3Mbps please call our Support Team on 1300 786 068.
  3. Multiple devices competing for bandwidth on your home network (e.g.

How to run a ping and traceroute using PingPlotter

This article will show you how to how to run a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS and iOS. If you have an Android OS device, you'll need to run this test using a desktop computer with Windows or macOS.

Note: These simple tests do not require Standard or Professional subscriptions; using the Free version will suffice.

Troubleshooting Westnet Cable for Dropouts

  1. Visit our Network Status page to see any known issues in your area that may be affecting your connection.
  2. Turn off your modem and leave it off for at least 10 seconds.
  3. Turn your modem back on and allow it to reboot (wait for the modem lights to settle into a stable pattern).
  4. Continue monitoring for dropouts. 
  5. When your connection drops out, check other devices connected to your modem via WiFi or Ethernet cable to see if they've dropped out, too.
  6. If your devi

Troubleshooting NBN Wireless for Dropouts

  1. Turn off the electrical outlets for both the NBN Connection Box and your modem and leave them off for at least 10 seconds.
  2. Turn both outlets back on and wait for the modem lights to settle.