Set up Westnet VDSL2 Broadband

Select your modem to get started.

NBN Wireless Connection Box Status Lights

The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for NBN™ Wireless services. These lights may help you quickly check on the status of your NBN™ connection which may be useful when troubleshooting issues.

 

Status lights

 NBN Connection Box lights diagram

Troubleshooting Fetch Remote Control

  1. Ensure that that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed.
  2. Press the Text... button on your remote.
  3. If no lights illuminate on the remote, the batteries are most likely dead.

Email Setup in Outlook 2016

  1. Open Outlook and click File in the top left-hand corner of the screen. Select Info from the left-hand list and then click Add Account.
     
    Outlook 2016 setup screenshot
     
  2. In the pop-up window, enter your Westnet email address in the text box.

Fetch Remote Universal Codes for DVD players

How to quickly find an item on this list

  1. While looking at this web page, hold down the CTRL key (PC) or Command key (Mac) on your keyboard and then tap the F key.
  2. A Find bar will open, typically at the bottom of the window (e.g. Firefox) or below the address bar (e.g.

Fetch Remote Universal Codes for TV

How to quickly find an item on this list

  1. While looking at this web page, hold down the CTRL key (PC) or Command key (Mac) on your keyboard and then tap the F key
  2. A Find bar will open, typically at the bottom of the window (e.g. Firefox) or below the address bar (e.g.

Programming the Fetch Remote

The remote does not need any additional programming if you only want to use it for your Fetch service. 

 

Remote diagram

Version 4 Fetch remote diagram

 

Universal Codes

By using the Universal Codes for your TV and/or DVD player, it’s possible to use your Fetch remote to control your TV and/or DVD player as well.
 

Westnet Team SMS numbers

The Westnet Team sends legitimate SMS messages from the following mobile numbers:

How to unsuspend Westnet services

Westnet services are typically only suspended in the following circumstances:

For more information, see Consequences of Restriction, Suspension or Disconnection.

 

Managing Fetch subscriptions

  1. Use the Menu button on your Fetch remote to open the menu on your connected TV screen.
     
  2. Use the arrow and paw icon (Select) buttons on your Fetch remote to select Manage > Subscriptions.
     
  3. A list of all available channel packs and their current subscription status will be shown. Use the arrow buttons on your Fetch remote to navigate the list.