If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information.
Select one of the links below to jump to a query:
Once you've found your desired WiFi channel, see Westnet Modem WiFi Channel Settings or if you have a third party modem, check the manufacturer's website for support information on changing the WiFi channel.
Someone might have stolen your mobile number if:
Please note that some resources will link you through to the website of our parent company, iiNet.
If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You' may need the Westnet Broadband Settings.
If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.
The Fetch parental PIN allows you to restrict access to particular channels, recorded or downloaded programs or material based on its content classification. The PIN is also required to access some settings on your Fetch box.
By default. the PIN is 0000. Please follow the instructions below to change the PIN.
Please note: The appearance of the default Email app may vary depending on your Samsung device and/or Android version.
Turn off your modem at the wall socket.
Wait 60 seconds and turn your modem back on.
When the modem lights have settled into a stable pattern, run a speed test.
If you're testing your speed on a device connected to your modem via WiFi, stand next to your modem to rule out any WiFi signal issues.
These instructions will work for all versions of Windows.
To get started, select which Westnet billing system applies to you: