Westnet Modem Basic WiFi Settings

If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information.

Select one of the links below to jump to a query:

Finding the best 2.4GHz WiFi channel

Once you've found your desired WiFi channel, see Westnet Modem WiFi Channel Settings or if you have a third party modem, check the manufacturer's website for support information on changing the WiFi channel.

What to do if your mobile number has been stolen

Someone might have stolen your mobile number if:

Legacy Westnet Modem Resources

Please note that some resources will link you through to the website of our parent company, iiNet.

If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You' may need the Westnet Broadband Settings.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.


Changing parental PIN on Fetch Mini & Mighty

The Fetch parental PIN allows you to restrict access to particular channels, recorded or downloaded programs or material based on its content classification. The PIN is also required to access some settings on your Fetch box.

By default. the PIN is 0000. Please follow the instructions below to change the PIN.

Troubleshooting incoming calls for NBN Phone & Netphone

  1. Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
  2. Ensure your handset has power.

Email Setup in Samsung Android OS

Please note: The appearance of the default Email app may vary depending on your Samsung device and/or Android version.

Troubleshooting WiFi for speed issues

  1. Turn off your modem at the wall socket.

  2. Wait 60 seconds and turn your modem back on.

  3. When the modem lights have settled into a stable pattern, run a speed test.

    If you're testing your speed on a device connected to your modem via WiFi, stand next to your modem to rule out any WiFi signal issues.

How to view saved WiFi passwords in Windows

These instructions will work for all versions of Windows.


Understanding Charges & Payment Dates

To get started, select which Westnet billing system applies to you: