NBN guides

Not sure which type of NBN you have? Check your Westnet invoice, order confirmation, or log in to MyAccount.

Lodge a relocation in MyAccount

Currently, only NBN broadband services may be relocated in MyAccount. If you have another type of broadband service, please call us on 1300 899 368 to lodge a relocation.

High speed NBN modem requirements

You will need to supply your own modem to use with our NBN250 & NBN1000 plans. Generally, only the latest, high-end devices are capable of supporting lines speeds of 200Mbps or more, and mesh networking solutions are recommended for NBN1000 services in particular.

Westnet Modem Change WiFi password

If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information.

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Top up your mobile prepaid balance in MyAccount

Your prepaid balance is used for all calls, text and data that aren’t part of your monthly plan, such as additional data blocks. You can choose if and when to top up, so you’re in complete control of your spend – with no nasty bill shock surprises at the end of the month.

Cancel your mobile plan in MyAccount

You must provide at least 7 days’ notice to cancel the service. If you cancel with less than 7 days before your next billing cycle, your cancellation will occur at the end of the next billing cycle.