How to update your contact details in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Old billing system example
Advice for our new billing system
New billing system example

 

Advice for our old billing system

How to update your contact details

For Billing contacts in particular, there is also the option to opt in to receiving paper invoices at the cost of $1.49 per invoice.

  1. Log in to MyAccount and select My Account from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Select Update contact details from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled My Account actions to show it.
     
  3. You’ll see a list of existing contacts on your account with the contact name and contact type.
     
    MyAccount screenshot
     
  4. To make any changes to an existing contact, click Edit next to the contact.
     
    MyAccount screenshot
     
  5. You’ll see a form which will allow you to make changes to the contact details. Any field that has an asterisk next to it (e.g. Street *) is mandatory and must be filled in.
     
  6. If you’re editing a Billing contact, you’ll also see an option for this contact to opt in or out of receiving paper invoices at a cost of $1.49 per invoice.
      
  7. Once you’re done making changes, scroll to the bottom of the page and hit Update to finish.

If you need help, please contact our Billing Team via LiveChat.

 

How to remove an existing contact

  1. At least one Billing contact must remain on your account at all times. However, some accounts may have multiple Billing contacts or “User” contacts, which may be deleted.
     
  2. To delete a contact, log in to MyAccount and select My Account from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  3. Select Update contact details from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled My Account actions to show it.
     
  4. Before deleting any contact, you should check the full contact details by clicking Edit. Some accounts have multiple contacts set up under the same name but with different contact information (e.g. email addresses, mobile numbers).
     
    MyAccount screenshot
     
  5. Once you’re sure which contact to delete, scroll down to the bottom of the page and click Delete this contact? You’ll then need to click Confirm.
     
    MyAccount screenshot
     
  6. Alternatively, if you’re already sure which contact to delete, you can click Delete next to the contact name.

  

How to change your contact preferences

  1. Log in to MyAccount and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Select Edit contact preferences from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled My Account actions to show it.
     
  3. You’ll see a table of options with the different ways you may be contacted (Email, phone, SMS, messages in MyAccount etc.) and the different types of notifications such as feedback surveys or the monthly Newsletter.
     

    MyAccount screenshot
     

  4. Simply check or uncheck the boxes in each column to adjust your preferences. There is a “Check all” and “Uncheck all” option at the bottom the page to make large changes a little easier.
     
  5. Once you’re done, click Save preferences at the bottom of the page to finish.

 

Advice for our new billing system

Updating your existing contact details

  1. Log in to MyAccount and select About Me.
     
  2. The current contact details will be shown. Select Edit contact information.
     
    MyAccount screenshot
     
  3. Edit your Address, Phone, or Email as desired and click Update contact information to finish.
     
    Note: You will not be able to save your changes if the mandatory Phone number field is blank. You may enter a mobile or VoIP number for this; it doesn't need to be a landline phone number.
     
    MyAccount screenshot
     
  4. IMPORTANT: If you're updating your contact address because you're moving home, please call us at your earliest opportunity as we'll need to arrange a relocation of your Westnet services. 

If you need help, please contact our Billing Team via LiveChat.

 

Add, edit or remove an additional contact

  1. Log in to Toolbox and select About Me, then select the ADDITIONAL CONTACTS tab.
     
  2. To add a contact, select Add Contact.
     
    MyAccount screenshot
     
  3. Fill out all the fields, including Contact Type, Date of Birth, First name, Last name, Address, Phone and Email, then select Add additional contact.
     
    Note: You will not be able to proceed without a valid Address for a contact.
      
    MyAccount screenshot
     
  4. Once additional contacts have been created, they will be listed on the ADDITIONAL CONTACTS page. To edit an additional contact, select Edit.
     
    MyAccount screenshot
     
  5. Adjust the Contact Type, Address, Phone or Email fields fields as desired, then select Update additional contact.
     
    Note: It is not possible to edit the name or birthdate of a contact. if these details were entered incorrectly, please delete the contact and add it again.
     
    MyAccount screenshot
     
  6. To delete an additional contact, simply select Remove, then Delete Contact to confirm your decision. Alternatively, a Delete Contact option is also available on the Edit page.
     
    MyAccount screenshot

 

Changing contact preferences

  1. Log in to MyAccount and select About Me, then select the CONTACT PREFERENCES tab.
     
  2. You’ll see a list of the different types of material you may be contacted with, such as feedback surveys or the monthly newsletter. Click the + (plus) icon to expand a section.
     
    MyAccount screenshot
     
    Note:
    Once a section is expanded, the + (plus) icon will change to a - (minus) icon, which you can use to minimise the section again.
     
  3. Each section will list available contact methods for that material, e.g. email, SMS, mail or phone. Simply check or uncheck the boxes to adjust your preferences, and click Save preferences to finish.
     
    MyAccount screenshot