All about Quota & Shaping
This article will answer some frequently asked questions about data quotas and the shaping process used for Westnet ADSL broadband.
Select one of the links below to jump to a query:
- Data usage guide
- What is quota?
- How can I view my quota?
- Peak/Off-peak vs. Anytime quota
- What happens if I exceed my quota?
- What is counted towards my monthly quota?
- What is the Freezone?
- What happens to my quota if I change plans in the middle of a billing cycle?
- Does traffic usage on a backup dialup account contribute to my quota?
- Does Westnet offer any broadband plans with unlimited quota?
Data usage guide
As a general guide, 1GB of data usage will let you:
- Receive 1000 emails
- Surf the web for 20 hours
- Watch 5 four minute YouTube video clips
- Download 20 four minute music tracks
- Download 40 photos
Your usage of each service may vary. The guide above is based on the following assumptions:
Email received at 100KB per email, web browsing at 30MB per hour, YouTube 4min video clip at 24MB per clip (standard 360p quality), music downloaded at 4MB per track, photo downloads at 2MB per photo.
What is quota?
'Quota' is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch videos) data traffic passes through your internet connection and is counted towards your monthly quota.
How can I view my quota?
Quota usage can be viewed on the home page of MyAccount. This is also where you can check the date that your quota will reset.
Peak/Off-peak vs. Anytime quota
If your plan has peak/off-peak quota, that means you have two separate quotas – one for a peak period and one for an off-peak period. Plans with Anytime quota have a single quota that may be used at any time of the day or night.
Our current on-net plans (i.e. connections on our network) include anytime quota. Off-net plans (i.e. connections via our wholesaler’s network), usually include peak and off-peak quotas.
You can find out which type of quota your plan has along with any relevant peak/off-peak timeframes in MyAccount.
What happens if I exceed my quota?
If you exceed your quota on a current ADSL or Naked plan, you will not incur any excess data fees. Instead, the speed of your service will be shaped to 128kbps, 256kbps or 512kbps (depending on your plan).
Your internet speeds will return to normal when your quota resets. If you want to remove the shaping before your quota resets, you'll need to either buy a Data Pack or upgrade your plan through MyAccount.
What is counted towards my monthly quota?
All current residential plans have both downloads and uploads counted towards their monthly quota.
Usage of the following services through your Westnet ADSL are not counted towards your quota:
- Fetch TV
- Netphone (VoIP)
What is the Freezone?
Thanks to our association with iiNet, all Westnet ADSL services have unmetered access to the Freezone. It’s a selection of servers and sites that you can enjoy without the usage counting towards your monthly quota. If you do exceed your quota, downloads from anywhere in the Freezone are not affected by shaping.
What happens to my quota if I change plans in the middle of a billing cycle?
Your quota does not reset if you change plans. Your current quota usage will be deducted from the total quota of your new plan. For example, if you have used 20GB out of a 100GB plan and you downgrade to a 50GB plan, your usage will be 20GB out of 50GB.
You will receive the full quota for your new plan when you begin a new billing cycle.
Does traffic usage on a backup dialup account contribute to my quota?
Yes. Usage will be deducted from the monthly quota allocated to your broadband account.
Does Westnet offer any broadband plans with unlimited quota?
Not at this time.