Data Packs Information

This article will answer some common questions about Data Packs and explain how to purchase one through MyAccount.

If you use up all your data and get 'shaped' to a slower speed for the rest of the month, you can purchase a Data Pack to "shave off" some of your existing usage, which can bring you back under your monthly data limit to remove shaping.

For example, if your plan has a quota of 500GB, and you have used 505GB, purchasing a 10GB Data Pack would bring your “used quota” down to 495GB (505GB minus 10GB = 495GB). That means you’d have another 5GB to use before hitting your monthly data limit and getting shaped again.

Important: Unused data from a Data Pack does not carry over to the next month, so please keep this in mind when choosing your Data Pack size. For example, there's no point buying the largest Data Pack if your usage resets in just 2 days. You can check your usage in MyAccount.

Available Data Packs

  • 10GB for $10
  • 20GB for $15
  • 50GB for $30
  • 100GB for $50
  • 200GB for $80
     

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Advice for our new billing system

Select one of the links below to jump to a query:

Data Packs may be purchased for the following Westnet plans:

  • Current & Grandfathered Naked DSL
  • Current & Grandfathered On-net ADSL2+
  • Current & Grandfathered Off-net ADSL2+
  • Current & Grandfathered NBN™ Fibre (FTTB/FTTN/FTTP/FTTC & HFC) & NBN™ Fixed Wireless
  • Current & Grandfathered Westnet VDSL2
  • Current & Grandfathered Westnet Cable (HFC)

Ineligible plans:

  • Mobile Broadband and Mobile Voice
  • NBN™ Satellite

 

  1. Log in to MyAccount.
     
  2. Click Add a data pack in the Broadband panel on your dashboard.
     
  3. Alternatively, you can select My Products. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  4. Select Broadband.
     
  5. If you have more than one internet service, make sure the right username is selected from the Product drop-down menu.
     
  6. Select Purchase a data pack from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Broadband actions to show it.
     
  7. Select the type of quota you wish to apply the Data Pack to (anytime, peak or off-peak depending on your broadband plan).
     
  8. You'll see a list of available Data Packs. Select the Data Pack you want by clicking on it. Please note that you can't by a Data Pack large enough to put your usage in the negative (e.g. if your usage is 44GB, you won't see the 50GB Data Pack available).
     
  9. Click Purchase data pack to finish. The charge for your data pack will appear on your next invoice.
     
  10. Once your data pack has been purchased, your usage should be reduced and your broadband speed should be unshaped within one hour. If you're still experiencing shaped speeds after this time, please try restarting your modem.

If you have any trouble applying a data pack to your service or you're still shaped after restarting your modem, please call us on 1300 786 068 for assistance.

 

Data Packs are available for all of our current NBN™ plans with a monthly data limit (they aren't relevant if your plan has unlimited data).

 

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

  1. Log in to MyAccount.
     
  2. Select Tools (cogs icon) and then Additional Data Pack.
     
  3. Select the desired Data Pack from the list. Please note that you can't buy a Data Pack large enough to put your usage in the negative (e.g. if your usage is 44GB, you won't see a 50GB Data Pack available).
     
  4. Click Next and follow the prompts to finalise your purchase. The charge for your data pack will appear on your next invoice. 
     

     
  5. Once your data pack has been purchased, your usage should be reduced and your broadband speed should be unshaped within one hour. If you're still experiencing shaped speeds after this time, please try restarting your modem.

If you have any trouble applying a data pack to your service or you're still shaped after restarting your modem, please call us on 1300 786 068 for assistance.