Online Help

This article will link you to setup videos for Westnet modems, which will show you how to plug in your Westnet modem for different types of NBN.

To get started, select your NBN service from the list below:

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

This article will help Westnet customers who have services across two billing systems understand the differences between their two Westnet accounts and how they can manage their services. We call these customers "dual account" customers.

Select one of the links below to jump to a query:

• Why do I have a dual account?

Why do I have a dual account?

Westnet is currently in the process of implementing a new billing system behind the scenes. It's a gradual process to release our existing broadband products on this billing system. Currently, services are only provisioned in our new billing system for:

This article will guide you through the troubleshooting for problems with your Fetch box, including no power, Hard Disk Drive (HDD) Health Test failed, HDD errors, HDD failed to mount, Critical Hardware Fault error messages and the "Your Fetch box is hot/too hot" message.

These guides are suitable for Generation 3 (Mini and Mighty) set top boxes.

Select one of the links below to jump to a query:

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

This article will guide you through the troubleshooting to do if you see the Bandwidth Low error message on your Fetch service. This guide is suitable for both Generation 2 and Generation 3 (Mini and Mighty) set top boxes.

Select one of the links below to jump to a query:

• Symptoms

Symptoms

• Image freezes and pauses when watching a streamed TV channel.
• Message: “Bandwidth Low: Multiple Sources are attempting to use your internet bandwidth…” appears on-screen (example below).