Online Help

Select one of the links below to jump to a query:

• Westnet supplied modems

Westnet supplied modems

Please note: The included Netphone/NBN Phone (VoIP) service and any included calls will NOT be available if you choose to use a modem that is not supplied by us.

1. Website servers can undergo maintenance or suffer outages just like internet connections. Check the website on Down For Everyone or Just Me. If it's down for everyone, you'll need to wait for the site to start responding.
   

Follow the instructions below to set up your TG-789 on Naked DSL.

First, ensure you have:

• A message from us advising you to plug in your modem.
• An electrical outlet near your telephone wall socket.

Follow the instructions or watch the video below to set up your TG-789 on ADSL2+.

First, ensure you have:

• A message from us advising you to plug in your modem.
• An electrical outlet near your telephone wall socket.

If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information.

Once you've found your desired WiFi channel, see Westnet Modem WiFi Channel Settings or if you have a third party modem, check the manufacturer's website for support information on changing the WiFi channel.

Someone might have stolen your mobile number if:

Please note that some resources will link you through to the website of our parent company, iiNet.

If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You' may need the Westnet Broadband Settings.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

The Fetch parental PIN allows you to restrict access to particular channels, recorded or downloaded programs or material based on its content classification. The PIN is also required to access some settings on your Fetch box.

By default. the PIN is 0000. Please follow the instructions below to change the PIN.

1. Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
2. Ensure your handset has power.