Email Setup in Outlook 365

  1. Open Outlook and click File in the top left-hand corner of the screen.
    Outlook 365 setup
  2. Select Add Account.
    Outlook 365 setup
  3. In the pop-up window, enter your Westnet email address in the text box, then hit Connect.

Fraud Assistance


We take fraud seriously at Westnet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.

Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending to be a legitimate entity. Phishing websites, emails and text messages can be difficult to spot. Try to look out for incorrect spelling and grammar, and poor layout, imagery and styling.


Phone numbers we use to call our customers

We usually use these numbers to call our customers:

  • (08) 6263 6363
  • (08) 6263 6362
  • (08) 9216 2559

We may use other numbers to call you. While these calls may not come from one of our listed numbers, you will never be asked to provide any personal information.

Natural Disaster Support

Westnet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.

In addition to assistance offered under our Financial Hardship Policy, options available to affected customers include:

Change your additional mailbox password in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

If you've forgotten your password, please see How to retrieve a forgotten password.


Smart Modem Gateway status lights

The article will explain the status lights found on the Smart Modem Gateway, which may be useful during setup and troubleshooting.

Smart Modem Gateway Lights

Factors affecting Home Wireless Broadband speed

All Home Wireless Broadband plans offer a maximum download speed and upload speed of 20Mbps and 2Mbps, respectively. Speeds and connectivity may vary according to the factors listed below. Home Wireless Broadband is suitable for:

  • Social media, browsing, emails
  • Standard and High Definition streaming

Home Wireless Broadband is not suitable for 4K streaming.

Troubleshooting Home Wireless Broadband for No Connection

Please note: Your Home Wireless Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.


Troubleshooting Home Wireless Broadband Speed Issues

  1. Turn off your modem and leave it off for at least 10 seconds.
  2. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.
    Smart Modem Gateway lights

Set up Home Wireless Broadband

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for Home Wireless Broadband.

First, ensure you have: