Consequences of Restriction, Suspension or Disconnection

This article provides information about the consequences if we, Westnet, exercise our right to restrict, suspend or disconnect one or more of your services for credit or debt management reasons.

If you are experiencing difficulties making this payment, then please see our Financial Hardship Policy for information about your options and how to speak to someone about your circumstances.

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Troubleshooting NBN Wireless for Speed issues

This article will guide you through the troubleshooting for speed issues on NBN™ Wireless.

There are several factors that can affect your NBN™ speed, which are explained in more detail here. They can include:

Troubleshooting NBN HFC for Dropouts

This article will guide you through the troubleshooting for connection dropouts on an NBN™ HFC service.

Select one of the links below to jump to a query:

NBN Setup Videos

This article will link you to setup videos for Westnet modems, which will show you how to plug in your Westnet modem for different types of NBN.

To get started, select your NBN service from the list below:

Priority Assistance services notice

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.

NBN Wireless Setup Video

 

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

NBN HFC Setup Video

 

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

NBN FTTP Setup Video

 

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

NBN Satellite Setup Video

 

For more information about setting up Westnet modems, check out the Quick Setup Guide available on our Modem Support Resources page.

Dual Account Customer FAQ

This article will help Westnet customers who have services across two billing systems understand the differences between their two Westnet accounts and how they can manage their services. We call these customers "dual account" customers.

Select one of the links below to jump to a query:

Westnet is currently in the process of implementing a new billing system behind the scenes. It's a gradual process to release our existing broadband products on this billing system. Currently, services are only provisioned in our new billing system for: