You can check your address on our website.
If your address is connected to our network (and there is an available port for you to connect to at your local exchange) then you should be eligible for ADSL2+. Our wholesale provider will also conduct a service qualification within 24 hours of your application being submitted.
If there are no ports available or your address is not connected to our network, then please consider alternatives such as the NBN™. Off-net ADSL2+ plans are no longer sold as 16 April 2020.
Yes, but you’ll still need to enter you address on our website to see which plans and service types you’re eligible for.
You may also need to purchase new hardware if your current hardware (i.e. modem) is locked to your current service provider.
We'll keep you up to date on the progress of your application via email or SMS. You can also log into MyAccount to track your progress and find out when your service will be activated.
When we are supplied with a connection date by our wholesaler, we will dispatch any hardware that you've ordered to your nominated delivery address. Hardware orders generally take between 3-5 working days to arrive, but we try to ensure that the hardware gets to you before or on the date of broadband activation.