Westnet Email Settings

Incoming

  • Protocol: IMAP
  • Username: Your Westnet email address
  • Password: Your Westnet email address password (forgot password?)
  • Mail server: mail.westnet.com.au
  • Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
  • Authentication: Enabled/password

Outgoing

  • Require sign in: Yes
  • Username: Your Westnet email address
  • Password: Your Westnet email address password (forgot password?)
  • SMTP server: mail.westnet.com.au
  • Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
  • Authentication: Enabled/password

 

Mailbox quota for standard Westnet email addresses is 1GB. If you are over this quota, you will be notified that you need to reduce the size of your mailbox, otherwise you may have difficulty sending and receiving emails.

In order to avoid the accumulation of wasted files on the Westnet mail server, we have implemented a policy of deleting messages that have not been accessed by customers for an extended period of time. 

The following table lists the current message deletion policy that is applied on the mail server: 
 

Email Provider Time the email is kept
Inbox Unread email is deleted after 12 months. Read email is never purged.
Trash, Junk, Spam, Unwanted All email in folders named TrashJunkSpam or Unwanted is deleted after 1 month.
Held Messages (Spam System) All emails are deleted after 2 weeks.
Other Folders Email is never deleted from any other folders.

Port settings

TLS/SSL Encrypted ports

Newer devices may feature STARTTLS instead of SSL.

Port type Port number to use Enable TLS/SSL? Requires Authentication?
Incoming (POP) 995 Yes Yes, username and password
Incoming (IMAP) - Recommended 993 (or 143 for STARTTLS) Yes Yes, username and password
Outgoing (SMTP) 465 Yes Yes, username and password
Outgoing (SMTP roaming server) 587* Yes Yes, username and password

 

Unencrypted ports

These settings don't use encryption, but they can be useful during email troubleshooting.

Port type Port number to use Enable TLS/SSL? Requires Authentication?
Incoming (POP) 110 No Yes, username and password
Incoming (IMAP) 143 No Yes, username and password
Outgoing (SMTP) 25 No Yes, username and password
Outgoing (SMTP roaming server) 587 No Yes, username and password