Data Packs Information

This information is not relevant to unlimited data services.

If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used up.

Available Data Packs

  • 10GB for $10
  • 20GB for $15
  • 50GB for $30
  • 100GB for $50
  • 200GB for $80
     

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Old billing system example
Advice for our new billing system
New billing system example

 

Advice for our old billing system

Plans eligible for Data Packs

Data Packs may be purchased for the following Westnet plans:

  • Current & Grandfathered Naked DSL
  • Current & Grandfathered On-net ADSL2+
  • Current & Grandfathered Off-net ADSL2+
  • Current & Grandfathered NBN™ Fibre (FTTB/FTTN/FTTP/FTTC & HFC) & NBN™ Fixed Wireless
  • Current & Grandfathered Westnet VDSL2
  • Current & Grandfathered Westnet Cable (HFC)

Ineligible plans:

  • Mobile Broadband and Mobile Voice
  • NBN™ Satellite

 

How to buy a Data Pack in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

  1. Log in to MyAccount.
     
  2. Click Add a data pack in the Broadband panel on your dashboard.
     
  3. Alternatively, you can select My Products. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  4. Select Broadband.
     
  5. If you have more than one internet service, make sure the right username is selected from the Product drop-down menu.
     
  6. Select Purchase a data pack from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Broadband actions to show it.
     
  7. Select the type of quota you wish to apply the Data Pack to (anytime, peak or off-peak depending on your broadband plan).
     
  8. You'll see a list of available Data Packs. Select the Data Pack you want by clicking on it. Please note that you can't by a Data Pack large enough to put your usage in the negative (e.g. if your usage is 44GB, you won't see the 50GB Data Pack available).
     
  9. Click Purchase data pack to finish. The charge for your data pack will appear on your next invoice.
     
  10. Once your data pack has been purchased, your usage should be reduced and your broadband speed should be unshaped within one hour. If you're still experiencing shaped speeds after this time, please try restarting your modem.

 

Advice for our new billing system

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

  1. Log in to MyAccount and select the broadband service under Select service to manage.
     
    MyAccount screenshot
     
  2. In Dashboard view, select Add Data Pack. This option is also available on the Check Usage page.
     
    MyAccount screenshot
     
  3. You'll see a list of available Data Packs. Choose the desired Data Pack and hit Select.
     
  4. Review the final summary and hit Submit to finish. The charge for your data pack will appear on your next invoice.
     
  5. Once your data pack has been purchased, your usage should be reduced and your broadband speed should be unshaped within one hour. If you're still experiencing shaped speeds after this time, please try restarting your modem.