White Pages listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.

 

When is my phone service listed in the White Pages?

Home Phone (PSTN) services are listed in full by default, unless you have the enabled the optional feature Silent Number. Services with Silent Number are not listed.

Mobile and VoIP services are not listed by default. You can opt-in to having your number listed by following the advice below.
 

How can I add/change my listing?

Home Phone

For Home Phone (PSTN/landline) listings in the White Pages, please call us on 1300 786 068 to change your listing.

 

Mobile and Netphone (VoIP)

Please note that White Pages listings may not be possible for NBN™ Phone (VoIP) services.

Mobile and VoIP numbers are not listed in the White Pages by default.

To opt in or change your VoIP or Mobile listing, follow the steps below:

  1. Log in to MyAccount and select My Products from the top menu bar. If you've never logged into MyAccount before, please see An Introduction to MyAccount.
     
  2. For mobile phones, select Mobile. For a VoIP service, select Phone. If you have multiple mobile or VoIP services, make sure that the correct number is selected from the Product drop-down menu.
     
  3. Select Manage White Pages listing from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Phone/Mobile actions to show it.
     
  4. Click Change and then select the desired listing type (Not listed, Listed or Suppressed) from the drop-down menu. Please note that Suppressed listings may attract fees directly from Sensis.
     
  5. Click Review changes and then confirm your details before submitting the change. If there appears to be an error with the information in your listing, please call us on 1300 786 068.

 

What's the difference between a Full and a Suppressed listing?

A Full listing will show the customers name, phone number and full address like the following example:

08 9123 4567
John Example
123 Fake Street
Perth 6000

A Suppressed listing will show only the suburb and not the full street address, such as the example below:

08 9123 4567
John Example
Perth 6000

Suppressed listings, like customised listings, may attract fees directly from Sensis. These fees vary - for more information, see the Sensis White Pages Print FAQ.

 

When will my listing show in White Pages and what are the closing dates for printed issues?

New, updated or removed listings processed by Westnet or through MyAccount will take approximately 3 weeks to be changed in the online directory on whitepages.com.au.

New listings will be included in the next version of the printed White Pages. Listings must be supplied by the print closing date.

Closing dates for printed versions in your area may be found in the Sensis White Pages Print FAQ. Alternatively, please call White Pages Customer Care on 1800 359 321 - while Westnet can assist in updating your residential White Pages listing, we do not have information on print deadlines.

 

What if I move house?

When you relocate, we will automatically update your contact details. Please keep in mind in can take up to three weeks for the update to change on the White Pages website. In some instances you may not be able to retain the same phone number.