Netphone is a VoIP service. VoIP stands for ‘Voice over Internet Protocol’ – basically, it’s a phone service that transmits your voice over your internet connection.
In exchange for these significant cost benefits, Netphone is only available to those who agree to waive their rights under the Customer Service Guarantee.
No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.
Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.
Available features vary depending on the type of VoIP service you have with us. Please see the articles for a full list of available features and how to use them.