Viewing Invoices in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Old billing system example
Advice for our new billing system
New billing system example

 

Advice for our old billing system

Viewing Invoices

  1. Log in to MyAccount and select Bills & Payments. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Select Invoices from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
     
  3. The first thing you’ll see is the current amount owing on your account and the date for your next payment, followed by any Outstanding Invoices.
     
  4. You’ll also have a list of all of your Past invoices. These can be viewed in your web browser as either a Text Version, or a PDF file by clicking View Invoice (PDF).
     
  5. When viewing a Text Version invoice in your browser, you can save a copy by highlighting the text with your mouse, right-clicking and selecting Copy. You can then Paste the copied text into a Word document or similar program to save it (however, PDF invoices are recommended).
     
    Invoice copy example
     
  6. When viewing a PDF invoice in your web browser, you can save a copy by hovering your mouse near the bottom of the browser window to bring up a panel of buttons and then select the Save icon.
     
    Browser save icon examples

 

 

Advice for our new billing system

Viewing Invoices

  1. Log in to MyAccount and select Invoices.
     
    MyAccount screenshot
     
  2. You'll see a list of all invoices. To download any particular invoice as PDF file, hit Download Invoice.
     
    Note: If you can't view downloaded PDF files, you'll need to install Adobe Reader on your computer, tablet or smartphone.
     
    Invoice download screenshot
     
  3. To see phone calls that are included on any particular invoice, you can select View Call History.
     
    Call History button screenshot