Troubleshooting WiFi Network for Dropouts

  1. Stand next to your modem to rule out any WiFi signal issues. Move further away and see if a dropout occurs.
  2. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  3. Check if you experience the same WiFi dropouts using a different device. If some devices drop out but others don't, the devices that drop out may be faulty. If you suspect this is the case, seek replacement or repair.
  4. If possible, check if you experience the same dropouts on a computer or laptop connected to your modem via an Ethernet cable.
  5. If your connection also drops out over Ethernet, you need to troubleshoot dropouts for your broadband connection, not WiFi. See our guide for NBN™ FTTB/N, NBN™ FTTC, NBN™ FTTP, NBN™ HFC, NBN™ Wireless, NBN™ Satellite, ADSL2+, Naked DSL, Cable or VDSL2.
  6. Call us on 1300 786 068 for further assistance with a Westnet modem. If you have a non-Westnet supplied modem, please refer to the manufacturer's website.