You must have a Westnet broadband service in order to get Westnet Home Phone.
See the Critical Information Summary available here.
As of 5 July 2016 we require customers to waive their rights under Customer Service Guarantee Standard in order to sign up for a Home Phone (PSTN) service. This CSG Waiver allows us to pass on significant cost benefits to all of our Home Phone customers. However, we still work with our wholesaler to meet the connection timeframes set out in the Customer Service Guarantee Standard. These timeframes are typically between 2-5 working days.
Not usually. If you have an optional service on your phone line that won’t work with Westnet Home Phone, you’ll need to contact your current phone provider to get them removed before you switch to Westnet.
The following services are not supported by Westnet Home Phone:
Some phone providers absorb charges for certain features, such as MessageBank and Silent Number. Westnet does not absorb these charges, so if you switch your phone provider to Westnet you will find these features invoiced on your monthly bill.