Home Phone FAQ

What do I need to apply for Home Phone?

You must have a Westnet broadband service in order to get Westnet Home Phone.


What are the call rates with Home Phone?

See the Critical Information Summary available here.


How do I apply for Home Phone?

  • When you apply online for a Westnet broadband or dialup service, you’ll be given the option to apply for a new phone number or to switch the provider of your existing phone number to iiNet.
  • If there is not an existing phone line in place at your address, you may need to pay additional costs for a new phone line installation.
  • Existing broadband or dialup customers can apply for Home Phone at any time in MyAccount.
  • Alternatively, please call our Sales team on 13 19 60.


How long does it take to set up Home Phone?

As of 5 July 2016 we require customers to waive their rights under Customer Service Guarantee Standard in order to sign up for a Home Phone (PSTN) service. This CSG Waiver allows us to pass on significant cost benefits to all of our Home Phone customers. However, we still work with our wholesaler to meet the connection timeframes set out in the Customer Service Guarantee Standard. These timeframes are typically between 2-5 working days.


Will I need to call my current provider before I make the switch to Westnet?

Not usually. If you have an optional service on your phone line that won’t work with Westnet Home Phone, you’ll need to contact your current phone provider to get them removed before you switch to Westnet.


Which optional services won’t work on Westnet Home Phone?

The following services are not supported by Westnet Home Phone:

  • ATM products
  • Payphone
  • ISDN products
  • On-ramp products
  • Austpac
  • Data Access
  • Digital Data
  • Inbound
  • Frame Relay
  • Megalink
  • Mega pop
  • PAPL
  • SMS Direct Connect
  • Voice Link
  • Centel Services
  • Spectrum/Centrex group


Does Westnet absorb the charges for some optional phone features?

Some phone providers absorb charges for certain features, such as MessageBank and Silent Number. Westnet does not absorb these charges, so if you switch your phone provider to Westnet you will find these features invoiced on your monthly bill.