Retrieving Email Headers

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Every email contains information called a header, which records certain details about that email. Headers can be useful when troubleshooting mail problems or finding the source of an email. Details on how to locate this information using different email clients is listed below:

Menu
Outlook Express and Windows Mail

Microsoft Outlook

Mozilla Thunderbird

 

Outlook Express and Windows Mail

To retrieve the headers for a particular e-mail in Outlook Express:

  • Right-click on the email in your Inbox and select Properties from the menu that pops up (Fig. 1)
  • Click on the Details tab at the top of the window that pops up (Fig. 2)
  • Right-click anywhere in the Internet headers for this message area, and click Select All. The text should be highlighted
  • Right-click again, then click Copy.

The headers will now be in your computer's clipboard, allowing you to Paste the headers into an email or text document for ease of viewing, or to send to Westnet Support for troubleshooting purposes.

 

Microsoft Outlook

To retrieve the headers for a particular e-mail in Microsoft Outlook:

  • Right-click on the email in your Inbox and select Options from the menu that pops up (Fig. 3)
  • Right-click anywhere in the Internet headers area, and click Select All
  • Right-click again, then click Copy.

Fig. 3 - Right-click menu

Fig. 4 - Message Options

 

The headers will now be in your computer's clipboard, allowing you to Paste the headers into an email or text document for ease of viewing, or to send to Westnet Support for troubleshooting purposes.

 

Mozilla Thunderbird

  • Double-click on the email message to open it
  • From the top menu click on View
  • From the View menu click on Message Source
  • A new window will appear displaying the full headers
  • Using the mouse, click and highlight the header text, then copy it to the clipboard by right-clicking and selecting Copy
  • You can now paste it into the form by going to the text input area, right-clicking the mouse, and selecting Paste