Checking your Call History in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Old billing system example
Advice for our new billing system
New billing system example

 

Advice for our old billing system

Basic call tracker (current billing period only)

  1. Log in to MyAccount and view the Dashboard.
     
  2. Check the Call tracker information in the panel for the phone service.
    Dashboard check screenshot
     
  3. If you’re not seeing a specific panel, make sure it is turned ON by clicking Customise Dashboard Panels at the bottom of the page.
     

Detailed Call history

  1. Log in to MyAccount and click My Products*, then select your service type:

    - For mobile phone services, select Mobile.
    - For all other phone services including Home Phone (landline), Netphone (VoIP) and Fibre Phone, select Phone.
     
    *If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     

  2. If you have more than one phone number, select the number from the drop-down menu on the right side of the header bar.
     
  3. Select View call history from the left-hand column. By default, this page will show your call records for the current billing period.
     
  4. To search for previous billing periods, click Advanced Search.
     
  5. Use this page to choose the dates or specific invoice you’d like to see the call history for, and then hit Search.
     
  6. Your search results will show the category, date/time, cost and duration of each call/SMS as well as the receiving number (“To”) and the invoice it was billed on.
     
  7. You can used the arrow icons at the top of the list to rearrange the results.
    Detailed call usage screenshot
     
  8. At the bottom of the list of search results you’ll find a subtotal as well as a Download CSV button which you can use to save your call records as a Comma-separated Value file (best opened with Microsoft Excel).

    Download CSV button example

 

 

Advice for our new billing system

  1. Log in to MyAccount and select the Phone service under Select service to manage.
     
    MyAccount screenshot
      
  2. Select Call History. Calls for the current billing period will be shown by default.
     
    Call History screenshot
     
  3. To see usage for previous billing periods or search for specific calls, select the plus (+) icon to expand the Show search criteria section.
     
    Call search screenshot
     
  4. To search by billing period, select Invoice, choose the invoice date and hit Search.
     
  5. To search for specific calls, select Calls made. You have several search options to refine :

    - Date Range: Search for calls since last invoice, calls within the past 7 days, 30 days, 6 months or 12 months, or a custom date range.
    - Call type: Only show Local, national, Mobile or International calls made in the search results.
    - Duration and Period: Only show calls that were up to, or over, a certain amount of seconds minutes or hours.
     

  6. One or more of these search refinements must be filled our before you may hit Search.

    The example below shows a search for International calls lasting up to 5 minutes, made over the last 7 days.
     
    Call search screenshot