Using Connection Manager in MyAccount

This feature is only available for our on-net ADSL2+ broadband services.

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

 

  1. Log in to MyAccount and select My Products. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Select Broadband. If you have more than one broadband service, make sure the right username is selected from the Product drop-down menu.
     
    MyAccount screenshot
     
  3. Select Manager Connection Speed from the left-hand column. If you don't have on-net ADSL2+ broadband, you will not see this option in MyAccount.
     
  4. You’ll see the available Connection Speed Profiles along with their descriptions. “CURRENT” will be visible next to your current setting.
     
    MyAccount screenshot
     
  5. To change your profile, select it from the list and then click Change connection profile at the bottom of the page.
     
    Please note:
    Your changes may take up to 3 hours to take effect, and during this time your connection may be briefly interrupted.
     
    MyAccount screenshot