To get started, select which Westnet billing system applies to you:
Advice for our old billing system |
Advice for our new billing system |
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit card in MyAccount, as these payments can process instantly.
All Westnet services are billed monthly in advance. Having your service charges covered for a month in advance allows you to change plans or move house with fewer service disruptions due to unpaid bills.
When you change your plan:
When you upgrade your plan, it’s not a simple matter of adding $5, $10 or $20 to your next bill. Our billing system will immediately make an adjustment for the charges in your current billing period.
For example: Say you have a $69.99/mth plan that’s currently paid in advance up to 24 May. If you upgraded to a $74.99/mth plan on 28 April, here’s what the adjustment invoice would look like.
Billing period | Action taken | Example fees on invoice | Description |
---|---|---|---|
CURRENT MONTH (27 days pro-rata) |
Credit for your old plan from 28 April to 24 May Charge for your new plan for 28 April to 24 May |
-$62.13 $66.57 |
Charges you previously paid for your old plan are credited back from the date of the plan change. This time is then charged at the rate for your new plan. |
Total charge on adjustment invoice | $4.44 | The adjustment charge of $4.44 accounts for 27 days on the new $74.99 plan (0.89 months x $5/month). |
Please note: If you're trying to follow along with a calculator, it's worth noting that our billing system calculates fees right down to the second. It's unlikely that a service would be activated at exactly 12AM, so while a $69.99 plan may cost $2.30 for each full day, less than that would be charged for the day a service was activated.
You only get charged for the time you have an active broadband service or a particular plan. If you:
Then you’ll only be charged for part of the month, instead of the full month.
For more information, including detailed examples, see Understanding Invoice Alignments.
If you have any issues with your Westnet bill, please contact us with your invoice number so we can investigate.
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit card in MyAccount, as these payments can process instantly.
All Westnet services are billed monthly in advance. Having your service charges covered for a month in advance allows you to change plans or move house with fewer service disruptions due to unpaid bills.
When you change your plan:
When you upgrade your plan, it’s not a simple matter of adding $10 or $20 to your next bill. Our billing system needs to calculate the charges for your previous and current billing periods, as well as charge for a month in advance.
For example: If you upgraded to a $99.99/mth plan from a $79.99/mth plan on 8 April (that’s currently paid in advance to 24 May) here’s what would be charged on your next invoice to cover fees up to 24 June.
Billing period | Action taken | Example fees on your next invoice |
Example fees if you had not upgraded | Description |
---|---|---|---|---|
PREVIOUS MONTH (17 days pro-rata) |
Credit for your old plan from 8 April to 24 April Charge for your new plan for 8 April to 24 April |
-$45.33 $56.66 |
$0 | Charges you previously paid for your old plan are credited back from the date of the plan change. This time is then charged at the rate for your new plan. |
CURRENT MONTH | Credit for your old plan from 25 April to 24 May Charge for your new plan for 25 April to 24 May |
-$79.99 $99.99 |
$0 | A month of charges you previously paid for your old plan are credited back. The month is then charged at the rate for your new plan. |
ONE MONTH IN ADVANCE | Charge for your new plan for 25 May to 24 June | $99.99 | $79.99 | A standard charge for your new plan one month in advance. |
Total charge on next invoice | $131.32 | $79.99 | The difference of $51.33 accounts for 2 months and 17 days on the new $99.99 plan (2.57 months x $20/month). |
You only get charged for the time you have an active broadband service or a particular plan. If you:
Then you’ll only be charged for part of the month, instead of the full month.
For more information, including detailed examples, see Understanding Invoice Alignments.
If you have any issues with your Westnet bill, please contact us with your invoice number so we can investigate.