You can check your service eligibility by entering your address on our website.
VDSL2 is only available within the ACT.
Your VDSL2 modem and any other hardware in your order will be dispatched by courier to your nominated delivery address. If a technician visit is required for your connection, they will set up the delivered VDSL2 modem for you.
Technician appointments are available within the following 4-hour blocks on business days:
Someone over the age of 18 must be present during your appointment to allow the technician to gain access to your premises.
Firstly, you’ll receive an SMS from the technician on the day of their visit.
When the technician arrives at your property, ensure you check their ID before letting them inside to ensure they are a tech2home contracted VDSL2 technician.
If your premises has previously been connected to a VDSL2 network, standard installation will normally take between approximately 30 minutes to an hour. If your premises has never been connected to VDSL2 before, then an overhead aerial cable to your house (from power pole into your roof) will be required. This is included in your standard setup, and installation may take up to 2 hours to complete.
Once the physical installation is complete, our technician will then test to ensure your connection is working before they leave. If your Netphone (VoIP) service activation has been completed by the date of your installation, they’ll be able to test this too.
Some other items to be mindful of;
Yes. Any service that relies on a standard landline phone service with a dial tone will no longer work when you have VDSL2. This includes:
Digital Pay TV may also be affected if you switch to VDSL2 – please consult your Pay TV provider to find out if VDSL2 will support your TV services.
Please note: Westnet does not offer a Priority Assistance service. If you are a Priority Assistance customer please consider this prior to lodging your application.
If you wish to change your VDSL2 plan, you can do so in MyAccount.
If you already own a modem/router then we suggest that you check with its manufacturer to see if it is capable of supporting VDSL2. However, if you haven't been connected to VDSL2 before, chances are your modem is not compatible.
If you also wish to use Netphone (VoIP) with your compatible VDSL2 service, please ensure that your modem is also capable of supporting VoIP (Voice over Internet Protocol). Our own VDSL2 modem supports both WiFi and VoIP.
If your VDSL2 modem is VoIP-enabled, you'll be able to plug an existing phone handset or wireless base station directly into the VoIP port on your modem.
Speed is dependent on multiple different factors, such as:
Netphone is a VoIP (Voice over Internet Protocol) phone service that works over your internet connection. Instead of plugging a phone handset into the wall, you’ll plug it into a VoIP-enabled modem (like our own VDSL2 modem) to enjoy some serious savings on your call rates!
For more information about Netphone including how it works, service features and phone numbers, please see our Netphone (VoIP) FAQ.