Locate your indoor NBN™ Network Connection Box and modem and ensure that they are connected correctly, with cables in good condition and plugged in securely. Note: If you have an advanced setup using a network switch, this device should not be plugged directly into the UNI-D port on your NBN™ Connection Box as it will cause connection problems. You should have a router connected directly to the Connection Box, and then plug the switch into the router.
Turn off the electrical outlets for both your NBN™ Connection Box and modem and leave them off for at least 10 seconds.
Turn both outlets back on and wait for the box and modem lights to settle, then attempt to view a website.
Stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.