Troubleshooting Fetch Remote Control

  1. Ensure that that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed.
  2. Press the Text... button on your remote.
  3. If no lights illuminate on the remote, the batteries are most likely dead. Replace the 2 x AA batteries.
  4. If the Fetch remote is working for your set top box but not your TV/DVD player, check that the Universal Codes have been set up correctly.
  5. Call us on 1300 701 006 for further assistance.