Online Help

How we advertise NBN™ speeds

In order to help Australians make informed choices when it comes to the NBN™, Westnet was amongst the first Internet Service Providers to follow recommendations from the Australian Competition and Consumer Commission (ACCC) to advertise typical evening speeds for NBN™.

These speeds measure the typical download speeds nationwide between 7PM to 11PM (local time). This is when the network is busiest and performance issues such as congestion are the most likely to occur, so measuring speeds during this period provides more realistic information about the speeds you can expect to experience on the NBN™.

As of  18 June 2020, Westnet advertises the following speeds for NBN™ FTTP, FTTB, FTTN, FTTC & HFC services:

• Basic (NBN12): Typical evening speed 11.1Mbps download
• Standard (NBN25): Typical evening speed 21.3Mbps download
• Standard Plus (NBN50): Typical evening speed 46.7Mbps download
• Premium (NBN100): Typical evening speed 83.6Mbps download

How to change your NBN™ plan

If you already have Westnet NBN™, you can view available plans and make the switch in MyAccount. Alternatively, give us a call on 13 19 60 and we'll be happy to help.

Choosing the right speed for your household

Please note that not all speed options are available on all NBN™ technologies.

Factors affecting speeds

Different NBN™ technologies have different speed abilities, and the NBN™ plan you select may have different speed options available.

General factors affecting all technologies

• Hardware: You will need a router capable of connecting you to the NBN™ network which can handle the high speeds available to you. WiFi within the premises and router performance can often be the slow point in a NBN™ connection.
• Network links: External network factors such as physical location of host computer, global Internet link between Westnet and the destination and the backhaul network between your premises and Westnet. Congestion on domestic and international links can be present during peak times.
• Users: The amount of local users and devices in use at one time. Even with the high speeds of the internet it is possible to use all available bandwidth at once, which will affect the overall speed experience.
• Software: There are many applications and programs that access the Internet. These may be running in the background on your device performing various activities such as downloading updates and files and uploading information... all of this will cause you to lose a 'bit' (or several) of your total speed.

In addition to the general factors that can affect all broadband speeds, the specific factors below may affect the actual speed experienced on your NBN™ service.