Online Help

This service does not have a voice mail feature.

To get started, select which Westnet billing system applies to you:

Advice for our old billing system

Advice for our new billing system

Advice for our old billing system

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

CLID Blocking

CLID Blocking (Calling Line ID Blocking) blocks your phone number from being displayed to the person you’re calling. It is disabled by default.

1. Log in to MyAccount.
    
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
    
3. Select Configure netphone from the left-hand column.
    
4. CLID Blocking can be enabled by setting its toggle switch to ON and then clicking Submit.
    
5. While CLID Blocking is enabled, you can disable it for a single call by dialing *65 before the number you’re calling.

Call Barring

Call Barring blocks specific types of calls from being made using your phone service. It is disabled by default, but the following barring types are available:
 

* HRI (High risk international): If you want to get high risk international numbers unbarred, please call us on 1300 786 068.

1. Log in to MyAccount.
    
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
    
3. Select Configure netphone from the left-hand column.
     
4. Call Barring can be enabled by setting its toggle switch to ON. Select the type of barring you want from the drop-down menu, and then click Submit.

   

Call Forwarding Always, Busy and No Answer

Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.

1. Log in to MyAccount.
    
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
    
3. Select Configure netphone from the left-hand column.
    
4. Open your Call Forwarding options by setting its toggle switch to ON. You then have the following options:
   
   - Always forward calls
   - When busy, forward calls
   - When unanswered, forward calls
    
5. Simply enter a destination phone number in the text box next to the desired option. Leaving a text block blank will keep that type of call forwarding disabled.
    
6. Click Submit to save your settings.

   

Call Waiting

If someone calls your phone number while you’re on a call, Call Waiting allows you to put someone on hold. Call Waiting is enabled by default and currently, it cannot be disabled.

1. While on a call, you’ll hear a tone when there is another call waiting. To switch back and forth between the two calls, press the CALL button on your handset and then dial 2.
    
2. To hang up on the person you’re currently speaking to and switch to the other caller, press the CALL button on your handset and then dial 1.

Call Return

Please note that dialling *69 is not supported for NBN™ Phone. However, handsets with a built-in call return function will work. Standard call costs apply.

Advice for our new billing system

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

CLID Blocking

CLID Blocking (Calling Line ID Blocking) blocks your phone number from being displayed to the person you’re calling. It is disabled by default.

1. Log in to MyAccount and select the VoIP service under Select service to manage.
    
   
     
2. Select Settings.
    
3. CLID Blocking can be enabled by setting its toggle switch to ON. Changes are saved automatically.
    
   
    
4. While CLID Blocking is enabled, you can disable it for a single call by dialing *65 before the number you’re calling.

Call Barring

Call Barring blocks specific types of calls from being made using your phone service. It is disabled by default, but the following barring types are available:

• Bar outgoing long distance (STD) calls
• Bar outgoing calls to Australian mobile phones
• Bar outgoing International calls

1. Log in to MyAccount and select the VoIP service under Select service to manage.
    
   
     
2. Select Settings.
    
3. Each type of Call Barring can be enabled by setting its toggle switch to ON. Changes are saved automatically.
    
   

Call Forwarding/Diverting

Call forwarding allows you to divert calls from your phone number to different number in the following circumstances:

• Always
• When your number is busy
• When calls to your number aren't answered

Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.

1. Log in to MyAccount and select the VoIP service under Select service to manage.
    
   
     
2. Select Settings.
    
3. Each type of Call Forwarding can be enabled by setting its toggle switch to ON, and entering the destination phone number in the text box.
    
4. Select Update to save any changes.
    
   

Call Waiting

If someone calls your phone number while you’re on a call, Call Waiting allows you to put someone on hold. Call Waiting is enabled by default and currently, it cannot be disabled in MyAccount. If you’d like to disable Call Waiting, please call us on 1300 786 068 and we’ll be happy to help.

1. While on a call, you’ll hear a tone when there is another call waiting. To switch back and forth between the two calls, press the CALL button on your handset and then dial 2.
    
2. To hang up on the person you’re currently speaking to and switch to the other caller, press the CALL button on your handset and then dial 1.

Call Return

Please note that dialling *69 is not supported for these services. However, handsets with a built-in call return function will work. Standard call costs apply.