How to check your modem delivery status

  1. Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number.
     
  2. Visit https://startrack.com.au/track/search
     
  3. Enter your tracking number and click Track. The results will give you an estimated delivery timeframe.
     
    StarTrack website screenshot

 

Delivery notifications

You will receive notifications directly from StarTrack:

  • when hardware has been dispatched;
  • when the parcel is on board for delivery;
  • when delivery is attempted;
  • when your parcel is awaiting collection;
  • on successful delivery.

 

Delivery timeframes

Please allow 2-5 working days for your delivery. Deliveries to rural or regional areas may take an additional 2 working days.

 

Missed deliveries

If you aren't home when StarTrack attempt delivery, they'll leave a card in your mailbox. Your delivery will be held for collection at a StarTrack location or your Local Post Office (LPO) for 7 days before being returned to us.
 
Note: Missed deliveries will still show as “Delivered” in the hardware tracker.
 
If your hardware is returned to us, please contact us to request re-delivery.