Factors affecting Home Wireless Broadband speed

All Home Wireless Broadband plans offer a maximum download speed and upload speed of 20Mbps and 2Mbps, respectively. Speeds and connectivity may vary according to the factors listed below. Home Wireless Broadband is suitable for:

  • Social media, browsing, emails
  • Standard and High Definition streaming

Home Wireless Broadband is not suitable for 4K streaming.

Factors that may affect your Home Wireless Broadband connection speed and connectivity

  • Coverage
    Predicted and actual coverage may vary due to the nature of radio based mobile networks and other factors at any specific location, such as distance from the network base station, building materials, and geographic features (hills, buildings and trees etc.).
     
  • Quality and capability of hardware
    This can include modems, WiFi routers and Ethernet or phone cables.
     
  • WiFi signal interference
    Learn how to improve your home or office’s WiFi signal.
     
  • Number of connected devices
    When too many devices share the same bandwidth, data flow is limited.
     
  • Network Congestion
    For example, when speeds slow during peak traffic in the evenings.
     
  • Which content is being accessed
    There may be insufficient server capacity or other issues affecting a specific website or online game.