Changing your mobile plan in MyAccount

Please note

  • Your plan change will occur at the beginning of your next billing period.
  • If you submit a plan change when your next billing period begins in less than 7 days, your plan change will occur at the beginning of your following billing period.
  • If you submit multiple plan change requests before your current request is complete, you may override your previous request.

 

  1. Log in to MyAccount.
  2. Select Change Plan. Under "Want to try a new plan?", hit the Change Plan button.

    Mobile change plan
     

  3. Choose your desired plan from the list of available plans. Before you hit Next, make a note of the advice on this page that confirms the date your plan change will occur.
     
    Mobile plan selection
     
  4. You'll see a summary of the change. Use the checkbox to agree to the terms and conditions and then select Submit to submit your request.
     
    Plan change summary
     
  5. Most plan changes will occur at the start of your next billing period. You'll receive an email and SMS confirmation to confirm when your plan change has been completed.