Change your Broadband password in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

If you've forgotten your password, please see How to retrieve a forgotten password.

 

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Old billing system example
Advice for our new billing system
New billing system example

 

Advice for our old billing system

  1. Log in to MyAccount with your username and current password.
     
  2. Select My Account from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  3. Select Change password from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled My Account actions to show it.
       

    MyAccount screenshot
     

  4. Select the Username of the service you want to give a new password from the drop-down menu in the header bar.
     
    MyAccount screenshot
     

  5. Type in your current password and new password into the corresponding entry boxes.

    Note: Passwords must meet the requirements in our Password Policy
     

    MyAccount screenshot
     

  6. Click Change Password to finish. 
     
  7. After changing your password, you may need to update your password in your email client settings, and/or in your modem settings.

 

 

Advice for our new billing system

  1. Log in to MyAccount and select Manage Email, then select Manage for the username you wish to change the password for.
     
    MyAccount screenshot
     
  2. You'll see a list of mailbox settings. Under "Update password", select Update password.
     
    MyAccount screenshot
     
  3. Fill out the form with your Current Password, New Password and Confim Password, then select Change password.
     
    Note: Passwords must meet the requirements in our Password Policy.
     
    MyAccount screenshot
     
  4. After changing your password, you may need to update your password in your email client settings.