FAQs
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- Do I need a password for my Westnet account and how should I choose one?
- How does Westnet protect my personal information?
- I pay for my account automatically by Credit Card or Direct Debit. When will my payment be processed?
- I pay my account manually. When will I receive an invoice or receipt?
- What is Westnet's billing cycle and pro-rata?
- How can I change my email address that the correspondence from Westnet is sent to?
- How do I receive correspondence via email from Westnet?
- What is MyFoto?
- How can I pay my Westnet account?
- How do I update my Credit Card or Direct Debit details on my Westnet account?
- What can I do if I have a complaint?
- How can I transfer my Westnet account into another person's name?
- How do I change my Westnet username?
- How can I give permission to a third-party to contact Westnet on my behalf regarding my Westnet account?
- How do I change my Local Mailing List subscription options?
- What is the Local Mailing List?
- How can I apply for a payment extension on my Westnet account?
- How do I find the current outstanding balance or credit on my Westnet account?
- How do I update my address or phone number details on my Westnet account?
- How can I view my paid, unpaid or financial year invoices online?
- What is MyAccount?
- What is Express Backup and how do I apply for or use the service?
- What is MyWestnet?
- What internet browser is required to view MyWestnet?
- Why is there advertising on MyWestnet?
- How can I advertise on MyWestnet?
- How can I view the video clips in MyWestnet?
- How do I make MyWestnet my homepage?
- I can't find the login boxes for MyEmail, MyAccount and MyFoto. Where are they on MyWestnet?
- The Google search bar on MyWestnet is not working. How can I fix this?
- The News stories on MyWestnet are not refreshing automatically. How can I fix this?
- The Quiz, Horoscopes or Fuel Prices on MyWestnet do not display. How can I fix this?
- Why are my settings not being saved in MyWestnet?
- Why can't I view the video clips in MyWestnet?
- Why is my video clip not playing smoothly in MyWestnet and what can I do to prevent this?
- How do I restore files that I have backed up through my Express Backup service?
- How do I setup my Express Backup service?
- What can I do if I have forgotten the password for my Westnet account?
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