This article will answer some frequently asked questions about ADSL/ADSL2+ broadband.
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You can check your service eligibility by entering your address on our website.
If your address is connected to our network (and there is an available port for you to connect to at your local exchange) then you should be eligible for ADSL2+. Our wholesale provider will also conduct a service qualification within 24 hours of your application being submitted.
If there are no ports available or your address is not connected to our network, then you’ll need to sign up for one of our off-net ADSL plans.
Yes, but you’ll still need to enter you address on our website to see which plans and service types you’re eligible for.
You may also need to purchase new hardware if your current hardware (i.e. modem) is locked to your current service provider.
We are dependent on our wholesaler to connect your service, therefore we are subject to their connection timeframes. We will do our best to process your application as quickly as possible.
We'll keep you up to date on the progress of your application via email or SMS. You can also log into MyAccount to track your progress and find out when your service will be activated.
When we are supplied with a connection date by our wholesaler, we will dispatch any hardware that you've ordered to your nominated delivery address. Hardware orders generally take between 3-5 working days to arrive, but we try to ensure that the hardware gets to you before or on the date of broadband activation.
See Terms and Conditions.