Frequently Asked Questions
What extra features do business broadband plans have?
Our business plans come with extra services which we have created based on customer feedback. These features are:
- Priority 24/7 Support
- 99.9% service availability target
- 1 hour fault response target
- 4 hour fault restoration target
- Scheduled Outage Email Notifications
- Flexible payment options
- A static WAN IP, Subnet 4 and additional static IP's available upon request
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Do I need an ABN/ACN for Westnet Business Grade services?
An ABN/ACN is required for businesses signing up for a Westnet Business Grade service. If you require a business service for personal reasons, you will not require an ABN/ACN.
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How long will it take for my Westnet Business Grade service to become active?
Westnet strive to connect our clients within the quickest possible timeframe. It is recommended to allow a minimum of 21 working days for the establishment of a new Business Grade service - with the exception of Fibre Optic services where the connection time can vary and an approximate installation timeframe is advised during quotation.
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I'm already on a Westnet Business Grade plan; is there a fee to change plans and when can I change?
There is no fee to change to another plan if you are staying on the same type of service (e.g. SHDSL).
For mid-month plan changes, approval from an Account Manager will be required. Please contact Westnet Business Solutions for approval on 1300 786 006.
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What payment methods are accepted for business plans?
Westnet Business Grade customers can use any of a number of flexible payment methods. These include credit card, direct debit, BPAY, PostPay, cheque or purchase order. Paper and email invoices may be possible upon request.
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I also have a residential service with Westnet. If I have a Westnet Business Grade service, can I still pay with flexible payment options?
Yes, all invoices can be billed to the Business Grade account.
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How do I change my plan to a new one? Can I do it through the Westnet MyAccount online or do I need to contact Westnet Business Solutions?
You can email (business@westnet.com.au) or call through to the Business Solutions Team to discuss a new plan however all official requests must be sent through by fax on a business letterhead, or by email using the correspondence email address on the account.
Please give Business Solutions team a minimum of 21 working days for relocations which will ensure minimal downtime.
