Cancelling or Suspending Your Internet Account

Phone and or ADSL Cancellations

Cancelling your services can be requested by an authorised contact calling our Accounts team on 1300 855 006.

Important Information for Broadband Internet Accounts

We regret to advise that suspension of Broadband accounts is not available due to the nature of this service.

Information regarding Transfers and Cancellation Fees can be found in Westnet's Broadband Terms, Fees & Guarantees.

Important Information for Dialup Accounts

Temporary cancellation is recommended when wishing to deactivate your account for a short period of time (i.e. going on holidays, relocating premises etc).