Check your address on our Network Status page to see if there are any known issues in your area.
Locate your NBN Network Connection Box and modem and ensure that they are connected correctly, with cables in good condition and plugged in securely.
Turn off the electrical outlets for both the NBN Power Supply Unit and your modem and leave them off for at least 60 seconds.
Switch both outlets back on and wait for the box and modem lights to settle, then attempt to view a website. Note: If your NBN™ Connection Box status lights are unlit or red after rebooting, please call us on 1300 786 068 for assistance.
Stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.