How to pay an invoice in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Old billing system example
Advice for our new billing system
New billing system example

 

Advice for our old billing system

How to pay an invoice

  1. Log in to MyAccount and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Make sure Invoices is selected from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
     
    MyAccount screenshot
     
  3. You’ll see a summary of your Outstanding invoice(s). If you see the Status is “Scheduled”, that means that an automatic payment using your nominated payment method is already scheduled to occur in time for your due date (if you expect this scheduled payment to fail, see step 5).
     
    MyAccount screenshot
     
  4. However, if the Status is “Overdue”, you’ll see a Pay Now option. Click it to make a one-off payment using a credit card.
     
    MyAccount screenshot
     
  5. If you ever want to make an advanced payment on your account using a credit card (such as when you expect your usual payment method to fail e.g. due to an expired card) select Add credit from the Actions menu and then click Add credit to my account.
     
    MyAccount screenshot
     
  6. After making an advance payment, the amount paid will exist on your Westnet account as a credit note. It never expires, and will remain on your account until there have been enough charges to use it up.
     
  7. Alternatively, you can always make a secure payment using a credit card over the phone by calling us on 1300 786 068.

 

How to request an invoice extension

  1. Log in to MyAccount and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Make sure Invoices is selected from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
     
  3. You’ll see a summary of your Outstanding invoice(s). Click Request extension next to the relevant invoice.
     
    MyAccount screenshot
     
  4. You’ll see a summary of the proposed invoice extension, included the extended due date. Click Confirm to lodge your request.
     
    MyAccount screenshot
     
  5. If your request fails or you need to make alternate arrangements, especially in situations involving Financial Hardship, please contact us.

 

Advice for our new billing system

Customers with a failed direct debit please note: payment will be automatically re-attempted one time. It may take up to 3 business days for this payment to clear.

  1. Log in to MyAccount. The amount owing will be shown in the account overview.
     
  2. Select Make a payment.
     
    Note: If your amount owing is $0.00, any payment you make in advance will be held as a credit on your account and used on your next invoice.
     
    MyAccount screenshot
     
  3. Enter the amount to pay in the Credit/Charge Amount field, then Proceed.

    Note: Currently, only Credit card payments are available.
     
    MyAccount screenshot
     

  4. Fill out the required details, including Name on Card, Card Number, Expiration Date and Security Code. Applicable surcharges for Amex will be noted at the end of the form.
     
  5. Click Make payment to finish.
     
    MyAccount screenshot