An Introduction to MyAccount

This article will explain the basics of logging in and navigating MyAccount, our online account management tool.

To get started, select which Westnet billing system applies to you:

Advice for our old billing system
Old billing system example
Advice for our new billing system
New billing system example

 

Advice for our old billing system

This advice covers the following basics:

  • Logging in to MyAccount
  • How to navigate the MyAccount layout on desktop and mobile
  • How to customise your dashboard

Logging in to MyAccount

  1. Go to https://myaccount3.westnet.com.au/. Alternatively, you'll find a login button in the top menu bar on our website.
     
  2. Log in with your Westnet username and password.
     
  3. You can find your broadband username in the service details section of your invoice.
  4. You can retrieve forgotten passwords at http://westnet.com.au/password

  5. If all else fails and you can't log in to MyAccount, please contact us. A friendly customer service rep can get you back on track with the correct details and you can write them down for future reference.

 

How to Navigate MyAccount

Desktop: Navigation bar

On desktop devices such as computers, laptops and even some tablets, you should see the main navigation bar running along the top of the page (shown below).

The navigation bar lets you move between the different pages of MyAccount. There are also some handy buttons in the top right corner – don’t forget to hit Logout when you’re done, especially on a shared computer.
 
Navigation bar example

 

Mobile: Navigation menu

Mobile devices such as smartphones and tablets are typically too narrow to show the navigation bar across the top of the screen, so instead, you'll see a grey icon with three lines (shown below). You can tap this symbol to expand the navigation menu.

The navigation menu lets you move between the different pages of MyAccount. There are also some handy buttons in the top right corner – don’t forget to hit Logout when you’re done, especially on a shared computer.

Mobile navigation bar example

 
 

Desktop: The Actions menu

On each page in MyAccount such as My Products, My Account and Bills & Payments, you'll find a list of actions on the left-hand side of the screen (shown below).

The Actions menu shows all of your available options for things to do on that page. They vary depending on which page you're viewing (or which product you're looking at in My Products) so why not have a dig around to get familiar with your account?
 

Actions menu example

 

Mobile: The Actions menu

Mobile devices such as smartphones and tablets are typically too narrow to show the Actions menu on the left side of the screen, so instead, you'll see a grey actions bar beneath the blue header bar (shown below). You can tap this bar to expand the actions menu.

The Actions menu shows all of your available options for things to do on that page. They vary depending on which page you're viewing (or which product you're looking at in My Products) so why not have a dig around to get familiar with your account?

Mobile actions menu example

 

The Dashboard

The Dashboard is your central hub for managing your account. By default, you’ll see a panel for each of your Westnet services, which will show your basic service details and usage history at a glance. Learn how to customise your Dashboard.

You can click the More… link at the bottom right of each panel to go to the My Products page for that specific service.
 

Dashboard example
 

 

How to customise your Dashboard

You can control which panels display on your Dashboard, and even rearrange them to suit your tastes.

  1. To rearrange your panels, just click and hold the grid icon in the top left corner of the panel. Drag the panel to the desired position and release.
     
    Dashboard customisation example
     
  2. If you’d rather not see a panel on your Dashboard, just hit the X in the top right corner and then click remove this panel? to confirm.
     
    Dashboard customisation example
     
  3. To get a panel back, click Customise Dashboard Panels at the bottom of the Dashboard.
     
    Dashboard customisation example
     
  4. Next, toggle each panel as desired using the ON/OFF switches and then click I’m done here, Show me the panels to finish.
     
    Dashboard customisation example
     

 

Help! I don't see something in MyAccount

The most common cause of this is logging in with the details of an additional mailbox (Westnet email address). Additional mailboxes do not have access to features such as invoices, payments and account details because they are often set up for children or housemates who should not be able to access your billing information or make changes to your account.

If you don't know your login details, please call us on 1300 786 068. A friendly customer service rep can get you back on track with the correct details and you can write them down for future reference.

 

Advice for our new billing system

This article will explain the following basics for MyAccount, our online account management tool:

  • Logging in to MyAccount
  • How to navigate the MyAccount layout

Logging in to MyAccount

  1. Go to https://myaccount3.westnet.com.au/. Alternatively, use the login button in the top menu bar on our website.
     
  2. Log in with the username and password for your Westnet broadband service.
     
  3. You can retrieve forgotten passwords at https://westnet.com.au/password.
     
  4. If all else fails and you can't log in, please contact us. After confirming your identity, we can help you access your account.

 

How to navigate the layout

After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.

Section 1 - Account overview

Account overview example

This is a fixed section that lists the following information:

Information Useful for
Primary contact name Confirming the account holder (bill receiver)
Broadband username Logging into MyAccount and Webmail
Customer ID Reference number when contacting us
Amount owing Checking if any money is owed on the account
Make a Payment shortcut

 

Section 2 - Service management

Service management example

This section has a drop-down menu that you can use to select which service to manage.

This selection is also displayed in the main window of MyAccount after logging in.

Additional options will display depending on which type of service is selected:

Service type Addtional options Useful for
 Broadband  Dashboard  Quick overview of plan
 Check current data usage (simple)
 Check when usage resets
 Add a Data pack
 Check usage  Check current data usage (detailed)
 Check when usage resets
 Check data usage history
 Add a Data Pack
 Change plan  Check current plan details
 Change broadband plan
 Moving Home  Lodge a relocation for your Westnet services
 Settings  Toggle Port Blocking
 Phone  Dashboard  Quick overview of plan
 Check current call usage (simple)
 Call History  Check current call usage (detailed)
 Check call usage history
 Manage Call Packs  Add or remove call packs
 Settings  Toggle Calling Line ID Blocking
 Toggle Call Barring options
 Toggle Call Forwarding/Diverting options
 Fetch  Add Fetch Multiroom  Purchase an additional Mini set top box
 Upgrade to Mighty  Upgrade from a Mini to a Mighty set top box

 

Section 3 - Account management

Account management example

This is a fixed section that gives you the following options:

Option Useful for
 About Me  Check current contact details
 Update contact details
 Add, edit or remove additional contacts
 Change account password
 Change contact preferences (e.g. newsletter subscriptions)
 Invoices  Check invoice history
 Payment Details  Check current payment details (partially censored)
 Update payment details
 Change the bill receiver
 Notifications  Check history of account notifications
 Manage Email  Manage mailbox settings
 Add or remove a mailbox

 

Section 4 - Logout button

Logout button example

Use this button to log out after using MyAccount. Logging out is especially important on public or shared computers.

The Logout button is also present in the top right-hand corner of the page.