Follow the steps in this guide to clear your browser cache.
Attempt to view a website.
Run an Antivirus or malware scan using your Antivirus software. Please contact your Antivirus software’s Customer Support if you're not sure how to do this.
Temporarily disable any firewall, antivirus or anti-malware software and attempt to browse again. Please contact your security software’s Customer Support if you're not sure how to do this, or you need help changing the software settings to allow browsing.
Follow this guide to ping the address "google.com".
If the ping to google.com was not successful, try pinging "184.108.40.206" instead.
If the ping to 220.127.116.11 was successful, then it’s likely that your computer or device has an incorrect DNS server in its connection settings. Try manually setting your DNS server to the iiNet DNS settings.
If the ping to 18.104.22.168 was not successful, then it’s likely that there’s an issue with the TCP/IP settings in your computer. Try resetting your TCP/IP settings.