Check that all cables connected to your modem and Network Termination Unit are in good condition and plugged in securely, without any kinks. Note: If you have more than three phones and/or faxes, or a Back to Base Alarm system, you may need to contact an ACMA-licensed electrician to install a central splitter to prevent interference on your line.
Any damaged or outdated cables should be replaced.
Continue monitoring for dropouts.
(Optional) Safe Mode (G.DMT) provides the most connection stability. Safe Mode guides for modems sold by Westnet are available here. Alternatively, on-net ADSL2+ customers may simply toggle their connection profile in MyAccount. Note: If you have a third-party modem, please check the manufacturer's website for support information.
If a fault needs to be lodged for your service, we'll need the dates and times of when the dropouts occurred. Please make notes for easy reference, e.g: 27/11/2019 - 7:30PM to 8:15PM
28/11/2019 - 8:30AM to 9:00AM
28/11/2019 - 10:00AM to 10:30AM