What is MyHelp?
Westnet MyHelp, powered by Atlassian Confluence, is a wiki which has replaced our previous Westnet Help web pages. MyHelp allows greater member interaction by allowing you to add to or change the information contained within the MyHelp articles.
You will need to create a MyHelp account in order to make these changes, however this is a quick and easy process and most importantly, it's FREE! Please click here for further information and assistance in creating your very own MyHelp account!
What is a wiki?
A wiki is a special type of website that its readers can edit directly, without needing any knowledge of programming or web design. As opposed to a traditional knowledgebase, this means that any user can add a new article, fix an error, update old information and more. Westnet are the first telecommunications company in Australia, and possibly the world, to introduce this sort of wiki for our members, and we're very excited to be able to offer this service to our members!
Features and benefits
- MyHelp is an enterprise wiki that makes it easy for you to collaborate and share knowledge. In other words, we're giving our members, (you!) the chance to share your knowledge by adding and editing articles on the MyHelp section of our website.
- Adding, sharing and finding content has never been easier.
- Attractive, user-friendly WYSIWYG ('What you see is what you get') interface. - Creating and Editing articles is easy! Just click "Edit" and start making changes! There's no complicated HTML code or scripts to learn, what you type is what you get!
- Powerful tools for structuring and searching. - MyHelp comes with a powerful search engine which makes it easy to find the information you're after, quickly and easily.
- Professional features such as PDF export and attachment capabilities. - Articles can have attachments with further information on a related subject matter, and there are also exporting capabilities available.
 | Some features require registration to work. Registration is completely free, and only takes seconds to complete. Click here for more details, or sign up now! |
How can I help?
In order for MyHelp to continue to grow and improve, contributions are required by new and existing members. If a topic is not already covered in MyHelp, feel free to create it! If you find some information on the topic you are searching for, but feel more information would be useful, why not edit the article to update the existing information?
Once you have made your changes, a MyHelp moderator will review these updates and additions, and will approve your changes where possible. If you require assistance creating and editing articles, or should you have a question relating to MyHelp, please feel free to email us and we will respond as soon as possible.
User Guides & Tutorials
The following articles are designed to help you get the most out of your experience with MyHelp:
Need further assistance?
Should you require any further assistance, please feel free to contact Westnet using the contact details below:
