Frequently Asked Questions
What is Webmail?
Webmail is a new web-based Email platform (soon to be released by Westnet) which will be replacing the MyEmail product. It offers a whole different range of features and functionality which MyEmail doesn't have the ability to provide.
Essentially, Webmail allows you to check your Westnet email account from any computer that has access to the internet. This is especially useful if you are travelling, or if you regularly access your email from multiple locations.
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What are the different versions of Webmail?
There are three versions of Webmail; Plus, Lite and Mobile. The three separate versions cater for the different types of users needs and are explained in greater detail below.
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Webmail Plus
The Plus version of Webmail is by far the best looking and easiest to use version of Westnet's new Webmail platform. It has an advanced drag and drop user interface which makes checking emails and appointments as easy as if you were using an normal mail client (Outlook, Mac Mail etc.).
It contains all of the features of the Lite version which allows you to:
- send and receive emails
- create folders for archiving emails
- import and export your current address book to and from your current mail client
- schedule your appointments using the calendar
- search emails or contacts using keywords
Plus these additional features 
- allows you to create documents
- allows you to store files temporarily so you can access them from anywhere
- allows you to use Zimlets
- has a more advanced search function
- has an intuitive drag and drop interface
Recommended for:
- ADSL and Satellite users.
Supported Browsers. 
- Internet Explorer 6 (SP2) Internet Explorer 7 (PC)
- Firefox 1.5+ (Mac and PC)
- Safari (Mac)
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Webmail Lite
Webmail Lite is less advanced than the standard version but has more features than the Mobile version. It is very similar in looks and features to the old MyEmail platform.
It allows you to:
- Send and receive emails
- Create folders for archiving emails
- Import and export your current address book to and from your current mail client
- Schedule your appointments using the calendar
- Create a list of Tasks you need to complete
- Search emails or contacts using keywords
If you prefer the old MyEmail platform, or if you are a dial-up user, it is recommended you use this version as it looks very similar to the old MyEmail version and is a bit quicker to load than the Plus version.
Recommended for:
- Dial-up users
- People who prefer the old Webmail interface
- People who are using a different browser other than IE7, Firefox 2.0+ or Safari
Supported Browsers:
- Internet Explorer 6 (SP2) Internet Explorer 7 (PC)
- Firefox 1.5+ (Mac and PC)
- Safari (Mac)
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Webmail Mobile
Webmail Mobile is a very basic form of Westnet's new Webmail platform and is aimed mainly at customers who are on the go and would like to access their email over a Phone or PDA*. It is formatted to display properly on the smaller screens of these devices but can also be viewed in an ordinary web browser on your computer, making it a great alternative for users who may have a very slow dial up connection.
Recommended for:
- Mobile users
- Dial-up users if the HTML version is too slow.
Supported Browsers:
- Any web browser should work with the mobile version.
* You will need to contact the supplier of your mobile connection to configure the device for internet access. Some devices may not be compatible with Webmail Mobile. 
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Webmail Plans
Not content with only releasing a new Webmail platform, Westnet will be rewarding members who are currently subscribed to Email Protection by offering additional Webmail services to them at no extra cost. If you don't have Email Protectionyet or are subscribed to only Anti-SPAM or Anti-Virus protection, now is the time to upgrade your account to Email Protection. Sign up now by calling the Accounts Team on 1300 855 006. For only $30 per year it gives you all of the benefits the higher level 'Advanced' plan provides, as well as the security of protecting your account with Email Protection.
For those who don't want or need the extra features that come with the 'Advanced' Plan, Westnet has introduced the generous 'Extras' plan which has everything that the average user should need to be able to send and receive email from any computer connected to the internet.
| Plan Features |
Extras Plan (Free *) |
Advanced Plan ($30/yr) |
| 50MB of storage |
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| 6 Email Addresses |
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| Drag and drop functionality |
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| Address Book |
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| Calendar |
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| Advanced Search |
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| Out of Office Reply |
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| Message Priority |
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| Message Flagging |
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| Auto-Reply |
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| An extra 150MB of storage per mail box for a total of a massive 200MB |
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| Anti-Virus and Anti-SPAM protection (Email Protection) |
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| Tagging of Emails and Contacts |
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| Mail Filters |
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| Saved Searches |
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| Check other Email accounts using Webmail (Coming Soon) |
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* Free with any Westnet email address.
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What are Zimlets?
Webmail's functionality can be improved further by integrating different types of services within the Webmail interface - these services are called Zimlets. A Zimlet is basically a small, third party program which can be opened by clicking on its name which is located on the left hand side of the Webmail screen, within the section titled Zimlets.
Only one Zimlet will be available at the time of release - the Video Live! Zimlet. This Zimlet allows you to copy and paste YouTube and Google Video links you may receive via email, into a field which then runs the video in a another window located in the bottom left corner of the Webmail interface. This means that if you receive a link to one of these videos you can copy and paste it into the Zimlet and the video will then play on your screen without you having to navigate away from Webmail to go to the YouTube of Google Video websites.
It is hoped that as more Zimlets become available, Westnet will be able to include much more functionality to further improve the usability of the Webmail platform.
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