The Spam Act 2003 defines spam as "unsolicited commercial electronic messages". This includes emails, mobile phone text messages (SMS), multimedia messages (MMS) and instant messaging (IM) that are of a commercial nature. Spam is a significant problem for many internet users but there are a number of ways by which spam can be minimised or eliminated.

Preventing Spam

Westnet's Email Protection service can automatically scan and remove most spam from your inbox before it reaches your computer. Click here for more information on Email Protection.

Various third party applications for identifying and preventing spam can be found within our Download Vault.

Reporting Spam from a Westnet Customer

To report spam that is originating from within Westnet, send all relevant details (e.g. mail headers) to support@westnet.com.au, along with a short explanation, and your report will be investigated.

Should you wish to follow up on a report you have submitted, please contact the same address.

Reporting Spam from a Non-Westnet Customer

Spam that appears to be originating from outside Westnet should be reported to the other service provider. All email providers are required to have an address for reporting abuse of their systems, which is typically abuse@example.com.

More Information

For further information on spam, fighting spam and your rights regarding spam, visit the Australian Communications and Media Authority spam information page by clicking here.