If your mailbox contains a lot of email, some of your emails are too large, or if one of your emails has become corrupted, your email may fail to download through your email client/program.

To delete messages that may be causing errors, please log in to the MyEmail service with your email address and password. From within MyEmail, you will be able to delete any problematic messages. Please visit the MyEmail article for instructions on how to use MyEmail.

Mailbox Locks

Your mailbox may become locked if a fault occurs whilst downloading email. This can be caused by logging out incorrectly, or by large or corrupt emails in your inbox. However, the most common cause for a mailbox lock is multiple connections to your email address. This can occur when two or more connections are established to one email address at one time, causing your mailbox to lock for security purposes.

Generally, your mailbox will unlock automatically after 20 to 30 minutes of inactivity. Westnet recommends closing your MyEmail session, as well as shutting down your email program, for this 20 to 30 minute period, to avoid longer delays in unlocking your mailbox.

If your mailbox remains locked after waiting 30 minutes, please contact our Technical Support team on 1300 786 068, who will be able to assist you further with this matter.