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Please also refer to the Filter Setup Guide to ensure that your other devices are properly connected.

This article may also be relevant to users with other TP-LINK modems.


TP-LINK Setup Utility

If you have a CD for your modem, insert this to run the TP-LINK setup utility. If you do not have the CD, TP-LINK have provided the Setup Utility for this modem on their website. To download this utility, click here. You will need to unzip the utility, and then run "autorun.exe" from within the folder to begin installation. You may then follow the prompts to set up your internet connection.

Web Browser Configuration

You may also set up your TP-LINK TD-W8920G using a web browser (e.g. Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc). The rest of the guide covers the set up of the modem using this method.

Log Into The Modem

To begin, type into your browser's address bar the number and press enter. You should get a prompt asking you for a username and password. The default username and password for the TD-W8920G is admin for the username and admin for the password. Click okay, and we should be logged into the modem.

Entering your Westnet details

Once we have logged into the modem, you will be presented with an "Quick Setup" page.

From here, follow these steps to configure your modem:

  • Set VPI to 8 and VCI to 35.
  • Enabling Quality of Service - TP-LINK recommends you leave this box unchecked, unless you use applications such as Voice over IP (VOIP). Click Next.
  • For the Connection Type, select "PPP over Ethernet (PPPoE)". The rest of the settings are fine - click "Next".
  • Enter your Westnet username in the "PPP Username" field, and your Westnet password in the "PPP Password" field. The rest of the settings are fine - click "Next".
  • For the Enable IGMP Multicast, and WAN Service screen, leave the settings as they are and click "Next".
  • Device Setup - This settings on this page should already be correct. Ensure IP Address is set to, Subnet mask is Enable DHCP server should also be enabled and set to for the Start IP Address, for the End IP Address, and 24 hours for the Leased Time. Click "Next".
  • Wireless – Setup - This page allows you to enable or disable the wireless component of the modem/router. If you intend to use the wireless function, ensure "Enable Wireless" is selected. You may also change the name of your Wireless Network by modifying the "SSID", which is set to TP-LINK by default. Click "Next".
  • Please Note: The setup and configuration of Wireless modems is unsupported by Westnet, and are provided in this guide as a reference point only. Please consult TP-LINK for problems relating to the wireless connection of your modem. Also, by activating your wireless network through the Wizard, your wireless network connection will be without security by default. Be sure to follow the Security section below, or unwanted computers in range of your wireless network will be able to access your internet connection.
  • WAN Setup - Summary - This page shows you a summary of the configuration just made. Click "Save/Reboot" to restart the modem for changes to take effect.
  • You may need to wait 2-3 minutes for your modem to save settings and reboot.

Your internet connection should now be functional. Contact our Technical Support Team if you are having difficulty beyond this point.

Wireless Security

If you chose to enable wireless on your modem, you will need to enable wireless security on your modem. Please note this is an essential step - if this is not done then anyone within range of your wireless network will be able to use your internet connection without your permission. To set up wireless security, follow these steps:

  • Log back into your modem by typing into your address bar, and typing admin for the username and admin for the password.
  • On the left-hand menu, click the plus button next to Wireless, and click on Security.
  • From the Network Authentication box, choose "WPA-PSK". If your wireless device supports WPA2-PSK, you may wish to select this for added security.
  • Type what you want your wireless password to be in the WPA Pre-Shared Key box. Please write this down - there is no way to retrieve this password if lost.
  • Leave the rest of the settings as they are, and click the "Save/Apply" button.
  • You will now need to connect up to your Wireless network and enter your password to gain internet access again. If you are connected via wireless at this stage, you should have lost you connection. Do not be alarmed - we just need to enter the wireless password.
  • Windows XP Users: Click "Connect To", select "Wireless Network Connection" and double click on your network in the list. Then enter your wireless password twice.
  • Windows Vista Users: Click "Connect To", and double click on your network in the list. Then enter your wireless password.
  • Mac Users: Right click on Airport in the top right hand corner of your screen, and select your wireless network. Enter your password to connect.


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