This article will answer some frequently asked questions about Westnet’s Netphone (VoIP) service.
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Netphone is a VoIP service. VoIP stands for ‘Voice over Internet Protocol’ – basically, it’s a phone service that transmits your voice over your internet connection.
In exchange for these significant cost benefits, Netphone is only available to those who agree to waive their rights under the Customer Service Guarantee.
Yes, provided your address has an active copper phone line connected and you have an ADSL/ADSL2+ broadband service.
No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.
Please note: If you have a modem set up with PSTN Failover and your internet connection is down, outgoing calls will be made by your Home Phone service at the rates applicable for Home Phone.
Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.