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Netphone (VoIP) FAQ

This article will answer some frequently asked questions about Westnet’s Netphone (VoIP) service.

Select one of the links below to jump to a query:

What is Netphone?

Netphone is a VoIP service. VoIP stands for ‘Voice over Internet Protocol’ – basically, it’s a phone service that transmits your voice over your internet connection.

What are the benefits of Netphone?

  • Significantly cheaper call rates than traditional phones
  • Mobile call charges are 29c/min (per 30 second block)
  • International calls from 5c per minute. Check rates per country.
  • 1300 and 13 numbers 30c untimed

In exchange for these significant cost benefits, Netphone is only available to those who agree to waive their rights under the Customer Service Guarantee.

Is it possible to have Home Phone and Netphone at the same time?

Yes, provided your address has an active copper phone line connected and you have an ADSL/ADSL2+ broadband service.

Will Netphone work if my internet connection is down?

No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.

Please note: If you have a modem set up with PSTN Failover and your internet connection is down, outgoing calls will be made by your Home Phone service at the rates applicable for Home Phone.

If I move house, can I keep my Netphone number?

Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.

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