Choose any of the following topics for assistance on issues or difficulties that you may be currently experiencing with the services provided on MyWestnet:
I cannot view the video clips in MyWestnet
The MyWestnet video player is a Flash-based application. Flash is a simple plugin that is present on most computers that provides animation, video and interactivity to web pages.
If you experience difficulty in viewing video content on MyWestnet, you may not have an up to date Flash plugin installed.
Please click here to visit the Adobe website, click on the GET ADOBE FLASH PLAYER button and follow the instructions to download and install the required software.
The video clips in MyWestnet do not play smoothly
When you select a video to watch on MyWestnet, the video will progressively load and play. This means that you will commence watching the video before the entire clip has been downloaded to the video player.
The speed of the user's internet connection may affect the rate at which the video file is downloaded. Hence, during the playing of the video, the video may pause momentarily while it waits for more of the video file to be downloaded. When more of the file has been downloaded, the video will commence playing again.
Video content is generally more suitable for a Broadband internet connection due to the size of video files and the speed that is required to download and progressively play them.
If you are experiencing problems playing a MyWestnet video, click the Settings button from within the video player:
- Change the Bandwidth option to a lower setting and increase the Buffering setting by 5-10 seconds. Click Submit and try to play the video again.
My settings are not being saved in MyWestnet
When you use pages or services on MyWestnet such as the movie guide or the weather pages, the site will give your computer a [cookie] - a small text file which gets stored on your computer - that details which local cinema you have chosen or which location you requested weather details for.
This file contains information about previous interactions with MyWestnet pages so that you don't have to re-enter or make a data selection each time you visit these pages. When you return to MyWestnet at a later date, the site will present you with your local cinema session times and weather information in your area without you having to make a choice.
If MyWestnet is not saving your settings when you revisit the site, the cookies on your computer are likely to have been deleted. You may have deleted these settings when you have cleared your browser of cookies. Alternatively, some internet security programs can prevent cookies storing information such as this.
The Google search bar on MyWestnet is not working / The News stories on MyWestnet are not refreshing automatically / The Quiz, Horoscopes, and/or Fuel Prices on MyWestnet do not display
If you are experiencing any of the above problems, please following the below steps in order to attempt to rectify the issue:
Instructions for Internet Explorer (Version 5.x or 6.x):
- In the menu bar of Internet Explorer, click on Tools
- Click on Internet Options
- In the Temporary Internet Files area, click Delete Cookies and then click OK
- In the same area, click Delete Files and then click OK
- Click OK again to close the Internet Options window
- Close Internet Explorer
- Restart Internet Explorer and then try accessing the information on MyWestnet again
Instructions for Internet Explorer (Version 7 or later):
- In the menu bar of Internet Explorer, click on Tools
- Click on Internet Options
- In the Browsing history section, click Delete
- In the Temporary Internet Files area, click Delete files
- Click Yes to delete all temporary Internet Explorer files
- In the Cookies section, click Delete cookies
- Click Yes to delete all cookies in your Temporary Internet Files folder
- Click Close to close the Delete Browsing History window
- Click OK to close the Internet Options window
- Close Internet Explorer
- Restart Internet Explorer and then try accessing the information on MyWestnet again
Instructions for Mozilla Firefox (Version 1 or later):
- In the menu bar of Mozilla Firefox, click on Tools
- Click on Clear Private Data
- Check the boxes next to Cookies and Cache
- Click the Clear Private Data Now button
- Close Mozilla Firefox
- Restart Mozilla Firefox and then try accessing the information on MyWestnet again
Instructions for Internet Explorer (Version 5 or later):
- In the menu bar of Internet Explorer, click on Tools
- Click on Internet Options
- Click on the Security tab. The Internet icon on this tab will be highlighted by default
- Click the Custom Level button. The Security Settings window will open
- Scroll to the Scripting section (near the bottom)
- Under Scripting there is an option called Active scripting
- Click the radio box next to Enable
- Click OK to close the Security Settings window
- Click OK to close the Internet Options window
- Close Internet Explorer
- Restart Internet Explorer and then try accessing the information on MyWestnet again
Instructions for Mozilla Firefox (Version 1 or later):
- In the menu bar of Mozilla Firefox, click on Tools
- Click on Options
- Click on the Content icon
- Check the box next to Enable Javascript
- Click OK to close the Options window
- Close Mozilla Firefox
- Restart Mozilla Firefox and then try accessing the information on MyWestnet again
If you are using an older version of Internet Explorer, you may wish to upgrade to Internet Explorer 7.
You can download Internet Explorer 7 for free from the Westnet Download Vault or from Microsoft's website.
Mozilla Firefox is one of the alternatives to Internet Explorer. If you have never used Mozilla Firefox before, you may wish to install this browser to try and resolve the issues you are experiencing with MyWestnet.
You can download Mozilla Firefox 2 for free from the Westnet Download Vault or from Mozilla's website.
If you have tried all the above steps and the issues you are experiencing with MyWestnet have not been resolved, please feel free to contact Westnet Support on 1300 786 068 for further assistance or advice.
