Accounts

Our wide range of Billing & Accounts articles will help you with everything from using MyAccount, to choosing a strong password for your Westnet Account, to understanding our billing cycle and much, much more!

All articles..

Account Contacts
All about Quota & Shaping
An Introduction to MyAccount
Assistance for those facing domestic or family violence
Billing FAQ
Change your Broadband password in MyAccount
Changing your broadband plan in MyAccount
Checking your Broadband Usage in MyAccount
Closing an account or changing account ownership
Complaint Handling Policy
Connect Outstanding Requirements
Consequences of Restriction, Suspension or Disconnection
Credit Information Management Policy
Credits and Refunds Explained
Dual Account Customer FAQ
Financial Hardship Policy
How to check your modem delivery status
How to Lodge a Statutory Declaration Form
How to pay an invoice in MyAccount
How to retrieve a forgotten password
How to unsuspend Westnet services
How to update your contact details in MyAccount
How to update your payment details in MyAccount
How to view PDF files
Phone number porting delays due to COVID-19 impact
Relocations FAQ
Requesting an invoice extension
Rescheduling your NBN connection in MyAccount
Set up email forwarding in MyAccount
Supporting you during the COVID-19 outbreak
Understanding Charges & Payment Dates
Understanding Invoice Alignments
Using Connection Manager in MyAccount
View correspondence history in MyAccount
Viewing Invoices in MyAccount
Viewing your Connection History in MyAccount
Westnet invoice explainer
Westnet Password Policy
Westnet Team SMS numbers